Shuttle Service & Transportation Coordinator

The Atlanta University Center (AUC) Robert W. Woodruff Library is seeking an organized and proactive Shuttle Service
& Transportation
Coordinator to lead the planning, operations, and contractual aspects of our multi-campus shuttle system across the
Atlanta University
Center campuses. In this role, the Shuttle Service & Transportation Coordinator will coordinate outsourced
shuttle providers, oversee
onboard technology, and steer fleet management and on-demand mobility initiatives. This role will partner with
vendors and campus
departments to deliver safe, reliable, and cost-effective transportation for students, faculty, staff, and visitors.

About
Us

The AUC Woodruff Library supports the teaching and learning missions of three institutions of higher
learning that comprise
the world’s
largest consortium of Historically Black Colleges & Universities (HBCUs) – Clark Atlanta University,
Morehouse College, and
Spelman College.
Our staff is diverse and represents many nations, background, and perspectives, yet we all work
together to meet the needs
of our students,
faculty, and other stakeholders. We are an organization of transformation and growth, which
means significant opportunities
exist for
talented and energetic individuals.

What We Offer Our Employees

• Competitive Pay and Benefits
  Package
• Generous Paid Time Off for both Full-Time & Part-Time Employees
• 403(b)
  Retirement Plan with Company Match
  for employees
  contributing between 3 – 7%.
• 13 Paid Holidays Per Year
• Supportive Work
  Environment
• Opportunities
  for
  Advancement & Career Development
• Employee Assistance Program (EAP)
• Employee
  Discount Program

What We
Require for the Shuttle Service & Transportation Program Coordinator Role:

• Bachelor’s Degree in Business
  Administration,
  Logistics, Transportation Management, Public Administration, or related field.
• Minimum of two (2) years of
  experience in
  logistics, fleet, transportation, service delivery management operations, or contract
  administration.
• Ability to
  pass a criminal
  background and drug screen.
• Proficiency with operational management and
  analytics software.
• Experience
  working with
  outsourced service providers.
• Strong understanding of financial reporting
  and budget management, as well as the
  ability to
  understand and manage regulatory standards.

Preferred Experience &
Credentials:

• Experience
  in higher education
  or multi-site non-profit environments.
• Experience implementing
  GPS tracking or transportation technology
  systems
• Familiarity with micro-transit or on-demand mobility solutions.
• Project Management Certification (PMP or
  equivalent)

Key Job Responsibilities:

• Direct day-to-day
  oversight of transportation service delivery and
  contracted shuttle service
  vendor(s) while proactively communicating with passengers,
  faculty, and staff to keep everyone informed of the
  status of operations.
• Establish repeatable workflows, service quality
  standards, rider communication protocols, and performance
  reporting. Present findings
  and recommend continuous improvement initiatives to
  management.
• Manage contracts to ensure adherence
  and participate in
  amendments, renewals, and scope modification discussions as
  needed. Monitor service performance against contractual KPIs
  including, but not
  limited to, on-time performance, quality standards, customer
  service, and safety compliance.
• Develop, manage,
  and oversee
  transportation operating budgets.
• Meet with passengers and
  campus groups to promote the transportation system and to
  develop
  content for websites, rider guides, and social media.

The
Atlanta University Center (AUC) Robert W. Woodruff Library
is a
place where forward-thinking and innovative employees work and collaborate.
If you wish to become part of our talented group, please
apply
today!

The Robert W. Woodruff Library is an Equal Opportunity
Employer.

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