Clerk, Remote Testing

Clerk, Remote Testing

Austin Community College

Job Posting Closing Times: Job postings are
removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin
Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the
duration of employment. – AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday
account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000
credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We
promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher
education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college
committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative
  teaching
• Is attracted by the college’s mission to promote equitable access to educational opportunities
• Cares about student
  success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income
  students, and students from underserved communities.
• Focused on student academic achievement and postgraduate
  outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and
  outside of ACC

Job Posting Title:
Clerk, Remote Testing

Job Description Summary:
The Remote Testing
Clerk monitors test takers remotely using webcam and screen-sharing technology to ensure academic integrity. They verify student identities,
enforce testing rules, prevent cheating, and provide basic technical support during examinations. Work schedule may include evenings,
nights, and weekends.

Job Description:

Supervision Received and Exercised

Operates under the direct
supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities, but may
occasionally provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work
independently on routine tasks while seeking direction for more complex assignments.

Competency Expectations

• Perform
  administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering
  correspondence, processing and prioritizing office communications, processing mail, answering phone calls and email, and arranging
  conference calls.
• Perform clerical duties, including correspondence, maintaining tracking systems and logs, processing mail, and
  duplication.
• Provide customer service to faculty, staff, and/or prospective, current, and returning students.
• May serve in a
  variety of areas focusing on specific rules, government regulations, and documentation specific to that area.
• Provide clerical
  support for programs and functions.

Description of Duties and Tasks

• Monitor students using webcam and screen-sharing
  technology during remote testing to ensure compliance with testing protocols and prevent academic dishonesty.
• Welcome test takers
  and explain testing procedures clearly.
• Verify student identities and enforce testing rules to prevent cheating.
• Document
  incidents and report irregularities.
• Maintain detailed logs and collaborate with the proctoring team to refine proctoring
  processes.
• Maintain security and confidentiality regarding student information and all aspects of testing in accordance with FERPA
  and established office procedures.
• Provide basic technical support during examinations.
• Perform opening and closing
  procedures.

Job Requirements

Knowledge:

• Understand and perform administrative and clerical
  procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and
  terminology.
• Apply principles and processes for providing customer and personal services, including customer needs assessment,
  meeting quality standards for services, and evaluation of customer satisfaction.
• Basic principles of college-level
  administration.
• Apply effective communication techniques and strategies.
• Operate standard office equipment, including
  computers, telephones, copiers, and scanners.
• Follow and apply knowledge of college policies and
  procedures.

Skills:

• Maintain schedules effectively.
• Communication skills.
• Adherence to
  confidentiality laws.
• Perform word processing and spreadsheet tasks.
• Ability to manage time effectively and prioritize
  tasks.
• Demonstrate excellent organizational skills to handle multiple responsibilities.
• Work independently and within a
  team.

Supplemental Skills:

• Demonstrate attention to detail by maintaining high vigilance to monitor multiple test
  takers simultaneously and detect subtle rule violations.
• Proficiency with computers, webcams, screen-sharing, and proctoring
  software.
• Proficiency in the use of video conferencing tools such as Zoom.
• Clear, professional verbal and written
  communication to provide instructions and handle escalations.
• Create electronic presentations, information packages, and activity
  schedules.
• Use a variety of spreadsheet, word processing, database, and presentation software, including Google Workspace Docs,
  Sheets, and Slides.

Minimum Requirements

Education:

• High school diploma or
  equivalent.

Preferred Education:

• Associate degree.

Experience:

• One (1) year of related
  experience.

Physical Demands and Work Environment

Physical Demands:

• Standard office
  environment.

Work Environment:

• This position falls under ACC’s Remote/In-Person framework.

Salary
Range (PG 1)

$23,920 – $23,920

Number of Openings:
1

Job Posting Close Date:
June 26,
2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title
IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is
identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin
Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three
years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus
buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety
information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.
edu ). For an overview, see ACC’s Clery Act website.

Disclaimer

The above description is an overview of the job. It
is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and
abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend,
or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as
requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with
disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Austin-Community-College/Clerk–Remote-Testing_
R-9482

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