Member Services Rep TERM (10008474)

NOTE: This is a Term position scheduled to end on October 1, 2026. A Term position is a
staff position that generally exists for a period longer than six months but is not expected to last beyond one year. Although the position
has an anticipated end date of October 1, 2026, staff who accept term positions are not guaranteed employment for the entire period and are
employed for indefinite periods within the limits of the appointment. There are no guarantees of continued employment, either during the
term of the appointment or after the position ends.

The Member Services Representative serves as a primary liaison between Vanderbilt
Credit Union and its members. This front-line role is responsible for delivering exceptional service by assisting members with transactions,
opening new accounts, providing education on products and services, and resolving concerns with professionalism and efficiency. The ideal
candidate will foster trust, promote financial wellness, and support the credit union’s mission through reliable and optimistic service.

Duties and Responsibilities:

Member Services (70%)

• Greet and assist members in
  person, by phone, or by email with professionalism and care.
• Process routine financial transactions accurately and efficiently,
  including deposits, withdrawals, transfers, and loan payments.
• Open and maintain member accounts, ensuring all documentation is
  complete and accurate.
• Address member inquiries, resolve issues, and refer complex matters to the appropriate staff
  member.
• Proactively identify member needs and recommend appropriate credit union products and services.
• Educate members on
  credit union services, online banking tools, and basic financial literacy.
• Assist members with account balancing, direct deposit
  setups, and payroll deduction forms.
• Mail receipts, checks, and documentation in accordance with credit union
  procedures.
• Maintain a positive, honest, and service-oriented attitude at all times.

Branch Operations
(10%)

• Operate in full compliance with applicable laws, regulations, and internal procedures.
• Keep current with updates
  to services, policies, and transaction procedures.
• Maintain accurate account records and ensure data integrity.
• Exhibit
  reliability, professionalism, and a willingness to solve problems independently and collaboratively.

Teller
(10%)

• Provide backup support at the teller line as needed.
• Process basic teller transactions with speed, accuracy, and
  attention to detail.

Administrative (10%)

• Mentor and coach junior staff as needed, supporting a culture of
  growth and development.
• Perform additional duties or special projects as assigned by the
  President.

Qualifications

• High school diploma or equivalent required; college coursework or degree
  preferred.
• 1-3 years of experience in customer service, preferably in a financial institution.
• Strong communication and
  problem-solving skills.
• Attention to detail and a commitment to maintaining confidentiality.
• Ability to navigate computer
  systems and banking platforms.
• A positive, member-focused attitude with a willingness to learn and grow.

Required
Skills

• Accounting Software – VU
• Credit Products and Risk – VU
• Customer Relationship Management – VU
• Database Management – VU
• Debt Consolidation – VU
• Digital Banking – VU
• Financial Analysis – VU
• Internal Controls – VU
• Payment Processing – VU
• Regulatory Compliance – VU

About Us

At
Vanderbilt University , our work – regardless of title or
role – is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming
lives on a daily basis. Located in Nashville, Tennessee, on a 330+
acre campus and arboretum dating back to 1873, Vanderbilt is
proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan
area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that
strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to
work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you
might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,
or status as a protected veteran, or any other characteristic protected by law.

Job Info

• Job
  Identification 10008474
• Posting Date 06/16/2026, 09:25 AM
• Locations Nashville, TN, United States (On-site)
• Job Schedule Full time
• Job Category University Operations
• Job Function Credit Union
• Management Level
  Service & Support 1

Tagged as: Employment