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Student Accounts Analyst


Job Description

Position
Overview

The Student Accounts Analyst serves as a critical point of contact for students, parents, and external stakeholders,
ensuring the seamless administration of student billing and payment processes. This role requires a strong commitment to customer service
and the ability to communicate effectively through in-person consultations, phone conversations, online video meetings, and written
communications (email, mail, etc.). The Student Accounts Analyst also is responsible for cash receipt functions related to student accounts
and college-wide. The position additionally manages payment plans, processes adjustments, and ensures compliance with institutional policies
and federal regulations. This position works closely with various College offices such as Financial Aid and the Registrar to resolve account
inquiries efficiently.

Essential Duties Summary

Essential Functions
  • Provide
    exceptional service by addressing student and parent inquiries, escalating concerns as needed.
  • Administer payment plans, process
    tuition adjustments, and reconcile student accounts following institutional policies.
  • Cash Receipts: Process tuition payments,
    donations, and other cash receipts, maintaining accurate records and ensuring compliance with financial procedures.
  • Perform
    cashiering duties, including processing payments, generating receipts, and ensuring compliance with Federal Title IV
    regulations.
  • Prepare and post journal entries with appropriate supporting documentation to ensure accurate financial
    reporting.
  • Assist with third-party invoicing and payment transactions, as well as processing refunds and account
    write-offs.
  • Respond to inquiries regarding 1098-T forms, correct records as needed, and issue duplicate tax
    documents.
  • Adhere to FERPA and federal cash management regulations, maintaining confidentiality and
    ensuring accurate records.
  • Utilize information systems to record and report financial transactions accurately.
  • Analyzed
    large datasets from student information, financial systems to identify trends, support decision-making, and improve institutional
    effectiveness.


Additional Responsibilities
  • Work closely with Financial Aid, Residential
    Life, and the Registrar to resolve student financial matters efficiently.
  • Identify opportunities to improve payment processing
    workflows and suggest enhancements to business practices.
  • Participate in cross-training initiatives to support departmental coverage
    during peak periods.
  • Other duties as assigned by supervisor.

Physical and Cognitive
Requirements
  • Primarily sedentary, involving extended periods of sitting and significant computer use.
  • Frequent
    verbal and written communication required.
  • Capacity to organize and synthesize detailed information.
  • Occasional
    walking/standing required.

Required Qualifications


Required
Qualifications
  • Bachelors degree or equivalent combination of higher education, accounting or a related field
    required.
  • Demonstrate a working knowledge of accounting principles.
  • A minimum of 1 to 3 years of experience in student
    accounts or a similar customer service role.
  • Strong analytical skills with proficiency in Microsoft Office, particularly
    Excel.
  • Strong communication skills, both written and verbal, with the ability to handle sensitive information
    confidentially.
  • Knowledge of basic accounting principles, including reconciliation and reporting.
  • Ability to collaborate
    effectively within a team and manage multiple priorities.
  • Ability to work occasional nights and weekends, as required.

Preferred Qualifications

Preferred Qualifications
  • Experience in higher education
    financial services or student accounts management.
  • Familiarity with student information systems and financial software
    platforms.
  • Knowledge of FERPA, federal regulations, and Title IV cash management rules.

Posting Number: S00447P
Open Date:
Close Date:
Open Until Filled: Yes
Salary:
$55k-$60k


Special Instructions to Applicants


To apply, visit https://slc.peopleadmin.com/postings/2523



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Tagged as: Employment

Source
HigherEdJobs - Bursar and Student Accounts

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