Financial Services Associate

Salary Range

$41,005 – $55,918 / year

Job Summary

Under the direction of the Financial
Services/ Payroll Supervisor, the Financial Services Associate is to provide a high level of customer service to the Morgan campus, the
Central Payroll Bureau and all individuals who contact the Financial Services Unit. 2. As part of the staff, the Financial Services
Associate is expected to generate, analyze, and evaluate diagnostic reports summarizing payroll problems and their solutions. Be able to
problem solve on issues concerning payroll and the interfaces between Morgan, IT and CPB.

Job
Duties

Duties & Responsibilities:

• Provide all aspects of high-level customer service,
  including answering phones/checking voicemails/monitoring emails/ assisting walk ins/scanning documents.
• Reviewing, processing, and
  distributing incoming mail/emails.
• Make corrections and help resolve issues pertaining to the gross pay file before submission to
  IT in a timely manner.
• Make sure that all necessary documents are processed in a timely manner.
• Research, analyze, and
  process all payroll-related matters and resolve them, including missed paychecks, retroactive calculations, tax errors, and other issues
  that are forwarded to the Financial Services Unit.
• Must independently organize and execute various assignments by the deadline
  while paying close attention to detail.
• Provide excellent customer service to the Morgan campus, the Central Payroll Bureau,
  the
• Comptroller of the MD office and to all others outside of the campus.
• All other duties as assigned.

Requested Minimum Qualifications

Education:

• High School Diploma or GED required

Experience:

• least (3) years of customer service experience.
• Experience working in
  an office environment.

Other Preferences for Consideration

Preferences will be given to candidates
with a Bachelors Degree in Finance, Accounting , Business or related field.

Knowledge, Skills &
Abilities

Microsoft Office Suite (Excel, Word, etc.)
10-key calculator
Excellent written and verbal communication
skills
Must have a pleasant personality and work well on a team

Posting Number: ST01598

Number
of Vacancies: 2

Special Instructions to Applicant

Please enter two professional references on the
References page of the application. **This position requires a High School Diploma(HSD) or GED. If you are hired for this position, please
be prepared to upload a copy of your HSD or GED.

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