Learning Support Supervisor

Salary: $52,479.00 – $57,202.00 Annually

Location: Maple Woods, MO

Job Type: Full-Time Staff

Job Number: 2025-00482

Organization: MW Learning Assistance Center

Closing Date: 7/12/2026 11:59 PM Central

FLSA: Exempt

About MCC

Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs.

Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee’s Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.

MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.

***MCC does not provide employer-paid sponsorships.

Job Summary

Incumbents coordinate and supervise the day-to-day functions of the Learning Center and ensure appropriate academic support is available to students.

Essential Functions

• Supervise staff to include prioritizing and assigning work; approving time sheets; conducting performance evaluations; coordinating staff training; and implementing hiring, discipline, and termination procedures
• Manage the operations of an assigned center to include managing schedules of the Center, tutor, and staff; communicating with and responding to complaints from students, staff, and faculty; addressing student, tutor, faculty, and other relevant stakeholder needs; and providing referrals
• Manage Supplemental Instruction and Embedded tutor programs
• Monitor progress of students and develops new programs and services, including workshops, presentations, and tutor programs, to support student academic success; work may involve collaborating with faculty and other student services staff to coordinate and facilitate operations
• Collaborate with faculty, staff, students, administrators, and other internal and external personnel, departments, and/or agencies, and attend committee and other meetings, conferences, and workshops, to address student needs and academic deficiencies, improve process delivery, communicate information, represent the department, provide recommendations, remain current on new practices and trends, establish partnerships, and/or facilitate daily departmental operations
• Prepare, review, and maintain reports, records, and other documentation to improve the quality of learning center service; work may involve collecting and analyzing data, to facilitate scheduling and program development activities
• Maintain the department inventory and manages the departmental budget, to include inspecting inventories, maintaining accurate reports, approving purchase requests, preparing cost estimates, and managing expenditures
• Perform other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

• Bachelor’s degree*
• Two (2) years teaching, tutoring, or training experience

*Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Preferred Qualifications:

• Master’s degree preferred

Knowledge, Skills and Abilities:

• Knowledge of supervisory principles
• Knowledge of instructional support methods and materials
• Knowledge of English grammar, spelling, and punctuation
• Knowledge of customer service principles
• Knowledge of various computer operating systems and related software applications
• Knowledge of federal, state, and local laws and regulations
• Knowledge of assigned department operations and functions
• Knowledge of recordkeeping principles
• Skilled in prioritizing, assigning, and evaluating work
• Skilled in applying various instructional methods and techniques
• Skilled in preparing a variety of reports and/or documentation
• Skilled in compiling and analyzing data and information
• Skilled in recognizing problems, identifying alternative solutions, and making appropriate recommendations
• Skilled in applying customer service principles
• Skilled in operating a computer system and various software applications
• Skilled in applying and explaining applicable laws, codes, regulations, policies, and/or procedures
• Skilled in following oral and written instructions, policies, and procedures
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements
Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Supplemental Information

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

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