Associate Business Systems Analyst – Craft Education

Job Type: Full time

Job Number: JR-025527

Location: Nashville, TN

If
you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play
your part in building that future-consider Craft Education as the next step in your career.

Craft Education is on a mission to solve
skilled labor shortages by powering work-based learning pathways for all.

At Craft, we’re revolutionizing the apprenticeship degree,
combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals
and meet employer needs. Our flagship product – Craft Connect – helps organizations administer apprentice degree programs and address
mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into
academic credits.

Our team of technology, education and workforce professionals also provides technical assistance to organizations
looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along
with the data infrastructure that underpins them.

If you’re looking to join the work-based learning revolution, we’d love to talk
with you. At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the
future of education and workforce development. We couldn’t be more excited to advance this work as a team of innovative, collaborative and
mission-oriented professionals – we hope you’ll consider joining us.

The salary range for this position takes into account the wide
range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training;
licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at
or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A
reasonable estimate of the current range is:

Grade: Professional 305 Pay Range: $56,500.00 – $84,700.00

Job Description

The Associate Business Systems Analyst has the exciting opportunity to maintain and support department programs for Craft Education. The
Analyst is responsible for pulling reports, analyzing data, and maintaining data between systems and will assist in training department
employees to enhance knowledge and understanding of processes that support our operations.

The Analyst assists in supporting large
database information and system interface integrations, responds to user questions, resolves system issues, and conducts quality control
audits. The Analyst will analyze data trends, resolve inconsistencies, and provide resolutions that will enhance department process and
programs for Crafts partners and employees.

*This is an in-office position working out of the Craft office located at 1201 Demonbreun
in Nashville, TN.

Essential Functions and Responsibilities:

• 
  
  

  Basic level management of tools used by Craft
  employees (e.g. Salesforce, Google suite.)

• Manage account access for onboarding and offboarding employees and
  contractors

  
  

• Use account access to support payment coordination, liaise with other teams re: renewals,
  etc.

• Serve as initial resource for basic IT support for Craft tools (otherwise send to WGU
  ServiceDesk)

  
  

• Identify, build, and deploy solutions within and across platforms to improve our internal operations and give us
  the business insights we need

• Support Craft teams in tool research,, adoption and usage

  
  

• Develop and manage
  documentation and guidance re: tech resources provided by Craft

• 
  

  Ad hoc projects

Knowledge, Skill and
Abilities:

• Solid understanding of when to apply configuration and when to apply custom code

  
  

• Up to date
  knowledge of customer relationship management (CRM) systems, such as Salesforce, database management and Excel

• A knowledge
  and understanding of workflow automation platforms

  
  

• A knowledge and understanding of system
  administration

• Excellent project management skills.

  
  

• Self-starter with a strong ability to use initiative and
  work autonomously under tight deadlines.

• Excellent verbal and writing communication.

  
  

• Strong customer
  focus.

• Works well in a team environment.

  
  

• Strong oral and written communications
  abilities.

• Strong technical and problem-solving skills.

  
  

• Able to explain complex data analysis to a
  non-technical audience

• High level Excel skills

  
  

Competencies:
Organizational Impact:

• Works to achieve operational targets with significant to major impact on department, Function, or Office results. May be
  responsible for managing large projects or processes within the department, function, or office.

  
  
  

• Performs work as directed
  with limited oversight.

Problem Solving & Decision Making:

• Responsible for leveraging a
  systems-thinking approach, making moderate improvements of processes, systems, and plans within the department and/or
  functions.

• Problems and issues faced are numerous and challenging, will require detailed information gathering and analysis.
  Problems typically affect multiple areas or specialties.

  
  
  

Communication & Influence:

• Collaborates
  cross-functionally with employees within and outside of the department.

  
  

• Works to influence parties within and outside the
  department, or Function regarding policies, procedures, and practices.

Leadership & Talent Management

• Is responsible for providing guidance, coaching, and training to other employees in the department, or Functions. Responsible for
  supporting projects involving oversight and review of others’ work products.

• Demonstrates the WGU leadership principles in
  all aspects of service

  
  

Job Qualifications:

Minimum Qualifications:

• Bachelor’s
  degree in Computer Science, Data Analytics, Business/Business Technology, or a related field.

• Equivalent relevant experience
  performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience
  is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

  
  
  

Preferred
Qualifications:

• 2-3 years experience working with database systems and programs.

  
  

• A+, Network+, or
  Security+ certification

• Data Analytics Certification or applicable certification

  
  

• Customer Relations Management
  (CRM) Certification

• Customer Relations Management (CRM) Administrator

  
  

• Experience constructing and running
  basic SQL queries

• Experience troubleshooting existing Power BI reports

  
  

Position & Application
Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular
position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare;
health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness
and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU
tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11
paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need
to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional
Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not
all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or
interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal
Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as
required by law.

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