Manager, Residential Facilities

Salary Grade: 07

Department: Housing

Department Description

The Department of Housing and Department of Residence Life are newly-formed Cleveland State University departments previously managed by an outside vendor. This shift to internal departments has been designed to better support our students and enhance the overall residential experience. By building a dedicated team of housing professionals within CSU, the University aims to strengthen services that promote student matriculation, engagement, and long-term success.

The Manager, Residential Facilities role will primarily support on-campus first year students residing in the newly-renovated Fenn Tower and second year students in Euclid Commons. These buildings are a home-away-from-home for over 1000 students and provide them with the opportunity for personal growth and the traditional on-campus university experience. With goals of encouraging a safe and healthy environment to live and learn, the Department of Housing and the Department of Residence Life will support students in their pursuit of a degree while encouraging them to take advantage of campus and Cleveland amenities available to residential students.

We look forward to reviewing your experience as a candidate for one of our many new roles!

Job Summary

Ensures residential communities meet Cleveland State University (CSU) standards for cleanliness, appearance, safety, and overall functionality for the health, well-being, and success of CSU residential students. Oversees and ensures completion of work orders generated from resident requests for service, as well as preventative maintenance of the residential communities. Oversees and manages all aspects of room and building turnover processes. Develops and implements operational standards for cleanliness, readiness, and overall appearance of the community. Manages operational budget including procurement and vendor relationships for repair, maintenance, and capital expenses. Performs other functionally related duties as assigned.

Minimum Qualifications

• Bachelor’s degree preferably in business administration, facilities management, public administration, construction management, or a related field.
• Four (4) years of progressively responsible management experience in residential facilities management, residence life and housing, property management, or related operational services with increasing levels of responsibility that include facilities management, crisis management, and financial and budget management.
• Experience using housing or property management and work order management systems.
• Leadership experience.
• Related work experience may be substituted for education requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and eight (8) years of related work experience can be eligible to apply.
• Ability to work second shift, weekends, and on call-hours as required.
• Valid driver’s license and ability to establish and maintain driver eligibility under CSU’s Driving and Motor Vehicle Policy.

Preferred Qualifications

• Master’s degree preferably in business administration or related field.
• Higher education management experience in self-supporting, revenue generating campus support services, and/or contracted services administration.

Knowledge, Skills, and Abilities (KSAs)

• Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion.
• Skilled in budget development and financial oversight, including monitoring expenditures and managing departmental resources efficiently.
• Skilled in communication and interpersonal relations, with the ability to interact effectively with students, faculty, staff, vendors, and external agencies.
• Strong organizational and excellent interpersonal skills and have a “Customer Focus” attitude and delivery and leadership skills, using team-based approach. Ability to relate to people from all backgrounds and at all levels of an organization.
• Ability to lead and manage an operational team in a complex, fast-paced institutional environment.
• Ability to manage multiple priorities simultaneously while maintaining service quality and operational efficiency.
• Ability to negotiate and manage contractual agreements. Ability to manage consultants, contractors, financial resources, and clients.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.

Requisition Number: PT0703898S

Hours per week: 40+ as needed

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