Associate Director, Maintenance Administration and Operational Strategy

Under the direction of the Sr Director, Maintenance
Services, or designee, the Associate Director, Maintenance Administration and Operational Strategy performs complex and varied duties
associated with the coordination and oversight of departmental administrative, financial and system functions.

Responsibilities

• Develop, manage, and control the departments annual budget. Report variances and recommend corrective action. Provide reports and
  forecasts as required.
• Serve as a liaison between the Facilities Department and the Unified Procurement Services (UPST), finance,
  human resources, and payroll
• Support the development and financial oversight of all service contracts and master service
  agreements
• Oversee and provide human resource support in the areas of staffing, recruitment, compensation, and
  benefits
• Ensure facilities procurement activities are consistent with UMass Chan policies, DCAMM statutory requirements, and UMBA
  standards Demonstrate awareness of MCCPO certification requirements and best practices, supporting facilities procurement activities
  consistent with Massachusetts public purchasing laws and institutional policies
• Support the development and review of scope of work
  documents, procurement activity, and contractor correspondence in collaboration with Facilities Managers, ensuring accurate submission of
  requests align with institutional procurement standards
• Analyze and evaluate existing administrative systems, identify opportunities
  for systems improvements and increased efficiencies
• Provide support to staff in the development of business
  initiatives
• Provide analytical, strategic, and operational support to the department utilizing the Computerized Maintenance
  Management System (CMMS)
• Develop and update department policies and procedures
• Generate reports to ensure Key Performance
  Indicators (KPIs) and Service Level Agreements (SLAs) are met
• Understanding of preventive maintenance, asset lifecycles, and root
  cause analysis
• Has strong functional and technical knowledge of building infrastructure and equipment
• Analyzes current
  business processes in association with CMMS usage to recommend best practices and industry standards for the most effective functional
  configuration
• Generate reports to analyze work orders, shop labor, materials and costs to evaluate maintenance costs and recurring
  maintenance issues to assist in decision making on funding or maintenance strategy changes
• Outlines and inventory equipment
  locations and areas served
• Maintain and update building and equipment documentation
• Coordinate insurance company inspections
  and site visits
• Lead a dedicated storeroom team in maintaining precise par levels for repair stock; leveraging CMMS data to
  eliminate stockouts and streamline operations
• Supervise and evaluate performance of assigned staff
• Track and maintain all
  vacant and filled positions within the department.
• Assist with the onboard and offboard of Facilities staff
• Perform other
  duties as required

Qualifications

• Bachelors degree in Business Administration, a related field, or equivalent
  experience
• 5 – 7 years of related experience, ideally in facilities maintenance and operations
• Prior supervisory
  experience
• Excellent word processing and spreadsheet skills
• Exceptional oral and written communication skills
  required
• Ability to obtain MCCPO certification
• Demonstrated the ability to organize and manage a complex office environment
  with minimal supervision
• Demonstrated initiative and independent judgment in organizing and completing projects

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