CRM System Manager

Summary Description:
The CRM System Manager serves as the University’s functional owner and primary administrator of
the Slate
Customer Relationship Management (CRM) system. Under the direction of the Vice President for Enrollment Management, this position
provides
strategic leadership for the planning, design, implementation, optimization, governance, and continuous improvement of the
University’s CRM
ecosystem in support of enrollment growth, student engagement, and institutional effectiveness.

Working
collaboratively with
Enrollment Management, Marketing, Financial Aid, Information Technology, Student Success, Academic Affairs, and other
campus partners, the
CRM System Manager leverages Slate to automate business processes, improve operational efficiency, enhance the
prospective student
experience, and provide actionable data to support institutional decision-making.

The CRM System Manager is
responsible for the
configuration, administration, security, integrations, reporting, communications, workflow automation, and ongoing
development of Slate
while serving as the University’s subject matter expert and champion for CRM best practices. The position leads CRM
governance, evaluates
emerging technologies and Slate enhancements, and ensures the institution maximizes its investment in Slate through
innovation,
collaboration, and continuous improvement.

Qualified out-of-state candidates will be considered for a hybrid-remote work
schedule.

Primary Job Duties:

• Serve as the University’s primary functional administrator and subject
  matter expert for
  the Slate CRM.
• Develop and execute the University’s CRM strategy aligned with enrollment and institutional
  goals.
• Lead
  continuous improvement, optimization, and expansion of Slate functionality across the University.
• Maintain
  system integrity,
  security, performance, and CRM governance standards.
• Evaluate new Slate releases, features, and best practices
  and recommend
  implementation strategies.
• Configure and maintain databases, forms, portals, workflows, rules, dashboards,
  communications, and
  permissions.
• Design and optimize automated workflows supporting recruitment, admissions, communications,
  financial aid, events,
  and student engagement.
• Configure applicant review processes, reader workflows, committee review forms, and
  decision release
  processes.
• Develop online forms, event registrations, appointment scheduling, landing pages, and constituent
  portals.
• Partner with Admissions and Marketing to create personalized, multi-channel communication campaigns.
• Manage
  audience segmentation,
  dynamic content, conditional logic, SMS, and email communications.
• Ensure data integrity through
  governance, validation, duplicate
  prevention, auditing, and quality assurance.
• Develop queries, dashboards, executive reports, and
  enrollment analytics.
• Manage integrations between Slate, the SIS, marketing platforms and third-party vendors using APIs and
  automated data exchanges
• Lead user training programs as needed.
• Develop documentation, training materials, and provide
  functional support to campus
  users.
• Lead CRM projects, prioritize enhancement requests, and manage the institutional CRM roadmap.
• Remain current
  with Slate community resources, conferences, and emerging best practices.
• Maintain compliance with
  FERPA, University policies, and
  applicable privacy regulations.
• Support the University’s Strategic Plan and perform other duties
  as assigned.

Minimum Qualifications:

• Bachelor’s degree from an accredited institution.
• Two years of progressively responsible
  experience administering a CRM platform, preferably Slate, in higher education.
• Experience configuring enterprise software systems
  and business process automation.
• Experience with CRM workflows, communication
  campaigns, forms, portals, reporting, and system
  administration.
• Experience developing reports, dashboards, queries, and data
  analysis.
• Knowledge of CRM governance, data
  quality, security, and user administration.
• Experience with system
  integrations and data imports/exports.
• Strong
  analytical, organizational, project management, written, verbal, and interpersonal
  communication skills.
• Ability to translate
  business needs into technical solutions.
• Ability to manage multiple
  priorities in a collaborative environment.
• Commitment to outstanding customer service and the University’s mission.

Preferred Qualifications:

• Master’s
  degree.
• Slate Certified Professional or equivalent Slate
  administration experience.
• Three to five years of direct Slate
  administration experience.
• Experience administering
  Ellucian Colleague or another higher education Student Information
  System.
• Experience with Slate Reader, portals, events,
  communications, and workflow automation.
• Experience supporting
  APIs and enterprise system integrations.
• Working
  knowledge of SQL, HTML, CSS, and JavaScript.
• Experience with Power BI,
  Tableau, or similar business intelligence tools.
• Experience supporting undergraduate, graduate, online, and adult enrollment
  operations.
• Experience leading enterprise technology
  projects and organizational change management.

Physical
Demands – Work Environment:
The position is located in a
typical office environment. Professional/business casual attire is
required. There is not a remote work option for this position.

Warner Pacific University’s Mission: Warner Pacific is a
Christ-centered, urban, diverse, minority-serving, Hispanic-serving,
liberal arts University dedicated to providing students with an
education that prepares them to engage actively in a constantly changing
world. Our hiring practices reflect our missional commitment to
being a Christ-centered institution.

Warner Pacific University’s
Commitment to Diversity: Warner Pacific University is an
Equal Opportunity Employer that seeks a diverse workforce of committed
Christians from all racial, ethnic, and socio-economic backgrounds.
Warner Pacific University is committed to hiring staff and faculty with
an intentionality that demonstrates the importance of having an
employee community that reflects the racial and ethnic diversity of the
students we serve.

Employment and Lifestyle
Standards:
Warner Pacific is a Christ-centered urban liberal arts University
dedicated to providing students from diverse
backgrounds an education that prepares them to engage actively in a constantly changing world.
The University was founded in 1937 by the
Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered
higher education institution is the policy of
hiring persons whose personal and professional lives reflect:
1. A belief in the deity of
and commitment to Jesus Christ and the
Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry
of the Holy Spirit.
2. The
practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian
experience maturing in insight
and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and
service through personal and
professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of
relevant subject matter and in
an environment of purposeful and rigorous inquiry amongst a community of scholars who support one
another.
6. A capability, by
temperament, preparation, and will, to support students as they confront the intellectual, social, physical,
emotional, and spiritual
challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos
and traditions of the
Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the
Holy Bible.

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University.
Employees are expected
to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered
lifestyle as informed by the
Scriptures of the New Testament.

Warner Pacific’s students, faculty and staff are expected to foster an
environment of mutual
respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and
communication. The
University environment is expected to be free from discrimination and harassment (including bullying). When an
individual’s behavior has
direct implications for others and/or the well-being of the University community, there may be cause for
institutional involvement,
regardless of where the situation occurs.

Warner Pacific University desires to provide a safe and healthy
environment for staff,
faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles,
or at any University
sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of
alcoholic beverages or
tobacco products is strictly prohibited on Warner Pacific University campuses.

Equal Employment
Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants
regardless of race, color, sex,
gender, national origin, citizenship status, disability, age, genetic information, status with regard to
public assistance, veteran status
and any other status protected by laws and regulations to which Warner Pacific is subject. All employment
decisions, including hiring,
promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate
against individuals in the
categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University
exercises its legal right to hire
Christian employees to fulfill its mission and purpose.

Click “Apply Now” to complete the online
application, and submit the
following:

1. Application
2. Cover Letter
3. Resume

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