Success Coach – Financial Aid

SALARY RANGE: 66,300

START DATE: As soon as possible

FLSA STATUS: Exempt

APPLICATION DEADLINE: Dec 04, 2026

CONTACT: Please submit an online application Summary

The Success Coach will be a student’s primary point of contact for everything at the University-from academic advisement and campus involvement to financial aid counseling and career development. The coach will help students chart and navigate an individual path within the LIU community. Working one-on-one with students, the Success Coach will create a success plan tailored to each student’s needs, goals, and interests. This plan will assist students in choosing courses, selecting a major, finding scholarships, internships, and study abroad opportunities, and launching their careers. Success Coaches will keep students on track toward graduation and help ensure a seamless transition from college student to successful professional.

Reporting to an Associate Director, the Success Coach may specialize in and execute functions in the following areas: First & Second Year Student Success, Third & Fourth Year Student Success, Graduate & International Student Success, Residence Life, and Campus Life. Ancillary duties will include financial aid packaging, awarding/posting of aid, and other related tasks.

Key Responsibilities

• Serve as the primary advisor for a caseload of students, providing individualized guidance and support.
• Facilitate students’ transition to the university, ensuring students are integrated into the intellectual, cultural, and social life of the institution.
• Assist with pre-enrollment activities, admissions, orientation, campus events, and career initiatives, reinforcing the importance of a holistic, integrated college experience aimed at academic and career success.
• Provide academic advisement, guiding students from initial registration through major/degree selection, aligning their academic choices with career interests and goals.
• Assist students with registration inquiries and processes, including add/drop procedures, graduation information, and general student application questions.
• Offer career counseling and resources to help students develop a career path aligned with their academic pursuits.
• Participate in presenting financial aid workshops, orientation activities, open houses, and other departmental and student events as needed.
• Deliver excellent customer service by supporting the regular coverage of the department phone queue, answering questions related to financial aid and enrollment processes for students and their families.
• Assist in evaluating transfer credits for courses taken at postsecondary institutions, considering the educational quality of the learning experience.
• Support financial aid functions in alignment with the guidelines set by the New York State Financial Aid Administrators Association (NYSFAAA).
• Collaborate with counterparts on other campuses to ensure consistent operations and a uniform student experience across the LIU system.
• Perform other duties as assigned by the Associate Directors/Directors of Financial Aid

Ancillary Duties

• Maintain knowledge of federal and state financial regulations, as well as university financial policies and procedures.
• Assist students in understanding financial aid processes and help outline a plan for financing their education, including personal finances, student loans, government grants, and private scholarships.
• Support the collection and processing of required documents for all students.

Minimum Qualifications

• Bachelor’s degree required. Master’s preferred
• At least 1-3 years of progressively responsible professional experience in higher education, enrollment services, student affairs, or academic affairs; sound judgment and decision-making skills. – Excellent oral and written communication skills.
• High energy and enthusiasm for working with students and helping them achieve success.
• Ability to design and implement innovative programs with strong attention to detail.
• Strong interpersonal communication skills.
• Proficiency in computer skills/literacy.
• Occasional travel to/from other LIU campuses for the facilitation of training sessions, meetings, and other university functions.
• Excellent oral and written communication skills.
• High energy and enthusiasm to work with students and propel them toward success.
• Ability to design and implement innovative programs with a strong attention to detail.
• Interpersonal communication skills
• Computer skills/literacy

Tagged as: Employment