1093 IT Operations Sup Adm III

1093 IT Operations Sup Adm III

San Francisco Community College District

Position Number:
CS00385P

Job Close Date: 7/7/2026

Campus:

Salary (Applicant View):
Salary Steps 1-5 $54.7465 –
$66.4994/hourly $ 113,873 – 138,319 /annually.The position’s salary placement shall be at the entrance salary step, except as otherwise
provided in the SEIU Local 1021 collective bargaining agreement.

Position Description:
Once (1) Permanent- Exempt
(PEX), Full Time, Full Year 260 days position.

This is a grant funded position and is funded on a yearly basis. Hours are subject to
change after appointment dependent upon grant (or bond) status.

NOTE: THIS POSITION IS NOT A REMOTE WORK POSITION AND REQUIRES AN
OFFICE PRESENCE.

Under the direction of the DSPS Department Chair in collaboration with ITS manager, this position will
provide support for daily management, implementation, troubleshooting and maintenance of network and communications systems; perform
staging, installation and support of equipment; provide problem identification and resolution, review, evaluate, and purchase software, act
as liaison with vendors for problem escalation, diagnosis and resolution of IT problems; define, document and implement guidelines and
operational standards; and ensure optimal network performance.

Job Duties:
Please note the duties specified below
are representative of the range of duties assigned to the 1093-IT Operations Sup Adm III class code and not intended to be an inclusive
list.
EssentialFunctions

• Administers operating systems and servers (e.g. email systems, accounts, print
  queue, workstation ID, IP assignments, computer labs, classroom computers, security, antivirus, spyware, etc.) for the purpose of ensuring
  availability of services to authorized users.
• Collaborates with application, support, database administration, and network
  administration groups for the purpose of troubleshooting system performance.
• Collaborates with a variety of internal and external
  parties (e.g. district personnel, programmers, programmer analysts, database administrators, users, etc.) for the purpose of providing
  and/or receiving information and ensuring project success.
• Configures on-site network systems (e.g. servers, network security,
  etc.) for the purpose of ensuring efficient operations.
• Installs network (client and server) software on a variety of platforms
  (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining
  District network systems as required.
• Oversees assigned work activities and/or projects for the purpose of providing guidance and
  support to other staff and to ensure completion of projects within established guidelines.
• Participates in meetings, workshops
  and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
• Performs
  installation, configuring and maintaining network services and equipment for the purpose of meeting district network systems
  requirements.
• Prepares a variety of materials (e.g. procedures, system level documentation, reports, memos, letters, appointments,
  work schedules, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
• Researches a variety of topics (e.g. trends, hardware, software, etc.) for the purpose of recommending procedures and/or purchases.
• Responds to inquiries from a variety of sources (e.g. staff, administrators, outside vendors and service providers, etc.) for the
  purpose of providing technical assistance, advice and support.
• Performs other related duties as assigned for the purpose of
  ensuring the efficient and effective functioning of the work unit.

Minimum Qualifications:
These minimum qualifications
establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.
Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job
announcement.

Education:

Requires an associate degree in computer science or a closely related field from an accredit-ed
college or university OR its equivalent in terms of total course credits/units [i.e., at least six-ty (60) semester or ninety (90) quarter
credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related
field].

Experience:

Three (3) years of experience performing analysis, installation, and technical support in a network
environment.

Substitution:

Additional experience as described above may be substituted for the required degree on a
year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter
units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year
State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Franciscos 1090 IT Operations Support
Training Program may substitute for the required education.

SUPPLEMENTAL INFORMATION

Essential duties require the following
physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or
carrying the weight of computer equipment. May require bending, stooping and/or crawling in order to in-stall or repair computer or printer
cables. May require hand/eye coordination and manual dex-terity for semi-skilled movements such as, taking apart casings, installing parts,
reconnecting computers and data entry. This position may be required rotational, shift, and overtime work. May be required to travel and to
work at a disaster recovery site, which may be located out of state, to resume data center operations after a disaster.

Note: College Work Study and Student Lab Aide experience with the District will be considered/ applied as qualifying
experience per an agreement made between the District and SEIU. This agreement will allow District students to take advantage of employment
opportunities.

Desirable Qualifications:
Knowledge of, and experience with accessible technology (software,
hardware, adaptive equipment.

Experience working with adult learners with disabilities.

Excellent customer service
skills.

Strong communication and problem-solving skills.

Ability to interact with staff, faculty, and students over the
telephone/zoom/Teams and in-person in a pleasant and courteous manner.

Ability to work independently with minimum
supervision.

Experience with common network configuration tasks.

Experience with security camera implementation and
support.

Benefits:
1. New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco
Retiree Health Care Trust Fund (RHCTF).2. Additional Days Off with Pay. As stipulated in the appropriate bargaining agreements and board
resolutions, Classified employees working full year (260 days/year) work schedules are granted, as paid days off, the days between Christmas
and New Years Day, as well as an additional five (5) paid days off during spring break. Eligible school-term-only (STO) employees who are
not scheduled to work the designated days between Christmas and New Years Day shall be granted three (3) paid days off to be scheduled by
mutual agreements between the employee and supervisor. Eligible school-term-only (STO) employees who are not scheduled to work the days
designated as Spring Break will not be paid for these days off.

ADA Statement:
Applicants who require a reasonable
accommodation to participate in this hiring process should contact the Human Resources Department at workrestrictions@ccsf.edu to make the necessary arrangements. Please be aware
that verification of a covered disability under the ADA may be required.

Selection Procedure/Conditions of
Employment
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be
implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will
be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the
interview.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in
disqualification for this and future job opportunities with City College of San Francisco and the City and County of San
Francisco.

EEO Statement:
It is the policy of the City College of San Francisco to provide all persons with equal
employment and educational opportunities regardless of race, color, ancestry, national origin, ethnic group identification, religion, age,
gender, marital status, domestic partner status, sexual orientation, disability or AIDS/HIV status, medical conditions, gender identity, or
status as a Vietnam-Era veteran. These categories specifically include status as a lesbian, gay, bisexual, transgender, or questioning
person in any District program or activity. For further information, contact the Human Resources Department at OCRcompliance@ccsf.edu.

To apply, visit: https://jobs.ccsf.edu/postings/7636

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