Administrative Associate

33334BR

University Academic Support Ct

Position Overview
Reporting to the Program Director for
the Wingspan: Center for Learning and Writing Support, the Administrative Associate is responsible for managing the customer service
operations and administrative support for the Wingspan, a unit within the University Academic Support Centers (UASC). The Administrative
Associate provides front desk customer service for Wingspan with the assistance of student office assistants (OAs). This position serves as
the on-site supervisor and point of contact for OAs, overseeing their hiring, training, and ongoing supervision. The Administrative
Associate will assist with other administrative duties to support the ongoing functions of the Wingspan as needed.

University
Academic Support Centers (UASC) is a comprehensive student support unit designed to provide resources to strengthen the academic skills and
written communication of students at the University of Kansas while supporting the University’s commitment to the academic success and
holistic development of students. Specifically, UASC supports the intellectual development of individuals by encouraging active
participation both in and out of the classroom; coordinating services and programs in which students can acquire and practice life
management, decision-making, and learning skills; and linking students to other resources that will help them learn these skills. UASC
includes the Wingspan-Center for Learning and Writing Support, the Student Access Center, and the University Testing Center. UASC is a
department within the Office of Academic Success.

Job Description

55% Supervision and
Customer Service Support

• Manages the hiring, scheduling, and supervision of up to 14 student office assistants (OAs)
  who assist with front-desk reception and general office support.
• Ensures training, professional development, and performance
  evaluations for OAs focused on customer service for various stakeholders, managing the appointment system, Jayhawk GPS (EAB Navigate). This
  includes but is not limited to creating and delivering OA training materials and facilitating regular staff meetings and conducting yearly
  performance evaluations.
• Serves as a member of the Jayhawk GPS/Progress Report Committee. Provides direct outreach to students
  through the EAB/Jayhawk GPS progress report system and supervises OAs assisting in progress reporting phone calls and
  email.
• Collaborates with the Administrative Associate in the Student Access Center and staff in the University Test Center to
  cross-train OAs and ensure adequate administrative support/customer service across UASC offices and services.
• Ensures OA team
  understands and can clearly communicate the depth and breadth of all UASC services and programs.

40% Administrative
Support

• Provides administrative support for eight Wingspan professional staff.
• Manages communication through phone,
  multiple Outlook email accounts, and Microsoft Teams.
• Assists program managers, coordinators, and program director in coordinating
  workshops, meetings and reserving spaces on campus.
• Organizes and maintains the Wingspan space and supplies. Orders offices supply
  as needed and approved by the program director. Places food and drink orders for team retreats, trainings, and events, processing
  appropriate purchasing forms.
• Attends Wingspan team meetings to capture accurate notes of what is discussed. Prepares the meeting
  agenda prior to meetings, sending out a call for agenda items leading up to the meeting.
• Represents Wingspan services at campus
  events, including but not limited to orientation and Hawk Week. Coordinates classroom visits for the Wingspan, assigning OAs to present
  information about programs and services.

5% Other duties as Assigned

Required
Qualifications

1. High School diploma or GED equivalency and two (2) years of office experience or two years of postsecondary
   education.

Preferred Qualifications

1. Bachelor’s degree strongly desired.
2. Experience training and
   supervising employees in a higher education setting as evidenced in application materials.
3. KU experience, as evidenced in
   application materials, strongly desired.
4. Experience working independently in a busy office with a broad base of office skills and
   customer service experience as shown in application materials.
5. Previous experience where communicating critical and complicated
   information with clarity and sensitivity was required, as evidenced in application materials.

Contact Information to
Applicants
Gieselle Taylor
gieselle.taylor@ku.edu
785-864-2829

Additional Candidate Instruction

In addition to the online application, the following documents are required to be
considered for this position:

• Cover letter describing how you meet the required and preferred
  qualifications.
• Resume
• List of three (3) professional references

Only complete applications will be
considered.

Application review begins Monday, August 10, 2026, and will continue until a qualified pool of
applicants are identified.

Advertised Salary Range: 41,000

Application Review
Begins: 10-Aug-2026

Anticipated Start Date: 14-Sep-2026

Primary Campus
University of Kansas Lawrence Campus

FTE: 1.0

Reg/Temp: Regular

FLSA Status
Nonexempt

Employee Class: U-Unclassified Professional Staff

Work Schedule
Monday – Friday 8am to 5pm

Job Family
Administrative Support-KUL

Work Location Assignment
On-Site

Disclaimer
The University of Kansas
prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a
veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the
university’s programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to
handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice
Chancellor for the Office of Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human
Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.

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