Assistant Athletic Director for Ticket Sales & Operations

Job Type: time type Full time

Job Number: job requisition id R0088193

Location:
Fayetteville
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You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home
page.

Closing Date:
07/17/2026

Type of Position:
Athletics Event
Services

Workstudy Position:

No

Job Type:
Regular

Work
Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution
Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution,
classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The
University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing
transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas
and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places
to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest
economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As
an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and
their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging
from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and
questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process,
please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to
submit a request for each position of which they have applied.

For general application assistance or if you have questions about a
job posting, please contact Human Resources at 479.575.5351.

Department:
Ticket Sales, Services and
Operations

Department’s Website:

https://arkansasrazorbacks.com/
https://www.youtube.com/watch?v=j9ihImu88OQ&t=9s
Summary of Job Duties:
The Assistant
Athletic Director for Ticket Sales and Operations will oversee the day-to-day operations of both the ticket sales team and the ticket
operations team. This position will be part of the external leadership team, and will lead the charge towards reaching the department’s
annual ticket sales revenue goal, inclusive of season ticket renewals and sales, single game ticket sales, and group ticket sales. A key
component of the role will be leading and providing sales leadership, oversight, and training to the ticket sales staff.

Additionally, the Assistant AD for Ticket Sales and Operations will be responsible for overseeing the maintenance of the back end
Paciolan infrastructure and ensuring ticketing accuracy and distribution for individual game tickets. They will supervise the reconciliation
of ticket sales and analyze ticket data to provide sales and attendance trends. While the role will oversee the entirety of the ticket
operations team, this individual will serve as the primary ticketing contact for football. The position will require travel with sports as
needed to administer away game ticketing. Position will report to the Sr Associate AD for Marketing & Business Development.

Regular,
reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working
relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree
  from an accredited institution of higher education
• At least 4 to 5 years of experience in a collegiate athletics ticketing
  role
• At least 1 year of supervisory experience
• Experience working with Paciolan ticketing software

Preferred
Qualifications:

• Master’s degree from an accredited institution of higher education
• Experience working at multiple Power 4
  level ticket offices
• 7 years of experience in a collegiate athletics ticketing role
• Proven background in building positive
  relationships and partnerships
• Experience working with secondary market ticketing providers
• Experience working within
  Salesforce CRM
• Experience working with major third-party events such as concerts

Knowledge, Skills &
Abilities:

• Knowledge of the ticket sales funnel and the various ways in which we nurture leads through the sales
  process
• Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position
• Excellent
  communication skills
• Commitment to providing elite customer service skills
• Analytic proficiency skills
• Ability to
  guide decisions based upon related insights and reporting
• Ability to communicate goals, directives and expectations to the ticket
  sales and ticket operations teams
• Ability to provide leadership and training to all members of the ticket sales and ticket
  operations team
• Ability to create a culture within the ticket office that reflects quality customer service
• Ability to
  balance multiple projects simultaneously while meeting tight deadlines
• Ability to work nights and weekends as
  needed

Additional Information:

Salary Information:

Commensurate with education and
experience

Required Documents to Apply:

Resume

Optional Documents:

Proof of Veteran
Status

Recruitment Contact Information:

Jarred Witt, HR Coordinator – Athletics, jarredw@uark.edu

All application materials must be uploaded to the University of Arkansas
System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment
contact.

Special Instructions to Applicants:

Pre-employment Screening
Requirements:
Criminal Background Check, Financial Credit Check, Sex Offender Registry

The University of Arkansas is
committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background
checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit)
background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A
criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the
absence of a relationship to the requirements of the position. Background check information will be used in a confidential,
non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high
quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal
opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution.
The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any
category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military
service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits
discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for
Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All
Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical
Activity:
N/A

Frequent Physical Activity:
Manipulate items with fingers, including
keyboarding, Talking

Occasional Physical Activity:
N/A

Benefits
Eligible:
Yes

Tagged as: Employment