Assistant Director – Academic Resilience

Assistant Director – Academic Resilience

Department: University College – 202000

Minimum Qualifications

• Master’s degree from an accredited institution
• Excellent customer service with strong attention to detail and organization
• Experience providing learning support/coaching services to students
• Strong interpersonal skills

License/Certification Required

Preferred Qualifications

• Experience working with students on Academic Probation
• Experience working with advising tools including Banner, DegreeWorks, and EAB: Navigate360
• Supervisory experience
• Demonstrated experience in program development

Essential Duties and Responsibilities
Academic Coaching Operations and Procedures:

• Coordinate the day-to-day operations of coaching in general academic success (time management, organization, study strategies); ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner.
• Create and manage coach schedules; ensure staffing is appropriate to meet student needs. Ensure that program schedules and changes are kept up-to-date on the website and in the tracking system.
• Recruit, select, train, and evaluate qualified coaches. Oversee the onboarding employment process for new hires.
• Supervise coaches; provide ongoing guidance and support to ensure quality in coaching sessions. Develop, maintain, and monitor their work schedules. Ensure coaching sessions are accurately recorded in the tracking system.
• Manage coaching resources including equipment and technology.

Academic Alerts and Interventions:

• Oversee the day-to-day operations of the Academic Resilience Program.
• Collaborate with Dean of Students (Care and Concern) and Center for Community and Student Success (Academic Referrals) to coordinate referral response for students on Academic Probation.
• Hire, train, and supervise graduate student staff.
• Organize and facilitate Academic Success Workshops for students on academic probation.
• Coordinate and execute specific outreach projects, such as call campaigns geared towards unenrolled students and students who have earned under a 2.0 semester GPA.

Other Student Success Initiatives:

• Collaborate closely with the Tutoring Coordinator, Supplemental Instruction Coordinator, and Coordinator for Academic Services and Student Success – Hickory to effectively balance general academic success initiatives alongside course-specific support.
• Facilitate classroom workshops, at the request of faculty members, on general academic success (time management, organization, study strategies, etc.)
• Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities including outreach/public relations opportunities.
• Actively participate in Student Learning Center staff meetings and professional development opportunities.
• Perform other related duties as assigned.

Work Schedule/Hours:Monday – Friday, 8:00am – 5:00pm
Suggested Salary Range: $51,500-57,500
Closing Date: 7/5/2026
Open Until Filled: No
Evaluation of Applications Begins: 06/19/2026
Proposed Date of Hire: 08/03/2026

To apply, visit https://appstate.peopleadmin.com/postings/54566

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

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