Assistant Manager, Employee Service Center

Business Title
Assistant Manager, Employee Service Center

Applications Accepted From
Intradepartment, University Wide, Public: Open to the Public, Planning Unit Wide

Special Instructions to
Applicants

To apply, please complete and submit the online application and be prepared to attach 3 separate
documents: Current resume, Cover Letter, and a list of 3 professional references with current contact information including email addresses.
Review of applications will begin immediately and continue until the position is filled. For full consideration, please apply by 11:59 p.m.
EST on close date.

This position is eligible for the following benefits
medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible
dependents, sick leave, vacation, and retirement.

Posting Number: 2016319T

Department
Summary

Joining the Ohio University Human Resources department means becoming part of a dedicated team at one of
Ohio’s leading educational institutions. Our professionals are committed to delivering comprehensive HR services and solutions that promote
a culture of excellence. We strive to engage and support our students, faculty, and staff, aligning with the core values and mission of Ohio
University. Being a part of our journey to create a workplace that nurtures growth, inspires collaboration, and drives success.

Our Human Resources team is built on the principles of mutual support and continuous learning. We believe in fostering an
environment where collaboration and professional development are paramount. By supporting each other, we aim to best serve the University
community, ensuring that every member of our team can thrive and contribute to the collective success of Ohio University. Join us in making
a difference and being part of a community that values each individual’s growth and achievements.

Duties
include:

1. Service, Process, and Procedure Ownership: Leads administration of the University’s onboarding and
employment action/maintenance processes (promotions, transfers, demotions, benefit selection processing, recalls, student retirement
elections and exemptions, etc.). Designs, refines, and improves processes and procedures ensuring compliance, efficiency, and customer
satisfaction. Tracks metrics associated with transactions completed by team and utilizes data from TDX ticketing
system. Maintains high level of current and relevant knowledge of technology, trends, and regulatory changes. Use feedback and knowledge to
implement and improve services and efficiency.

2. People Management: Analyzes and evaluates staffing levels and
makes recommendations on structure of the service center to ensure alignment with operational needs and service level agreements. Make
recommendations for hires; oversees training and development, and day-to-day supervision of HR Service Center Specialists, HR Service Center
Senior Specialist and student employees. Evaluates, assigns, and monitors daily workflow and ensures that transactions are processed
consistently with standards and customer expectations on turn-around times and agreed upon services and service levels.

3. Compliance: Ensures HR Employee Service Center operations and activities remain compliant with all
federal, state, and local regulations, employment documentation requirements, tax- related processes, and applicable university policies and
procedures across a broad range of employee populations and scenarios. Oversees systems and workflows related to required employment
records, identity and work authorization verification, specialized tax and onboarding processes, and associated compliance functions;
maintains a high level of professional knowledge, evaluates processes, and monitors operational data and reports, including TDX and daily and weekly edit reports.

4.Vendor and Customer Relationship
Management: Manages relationships with internal (including but not limited to OIT– telephone operations,
TDX, electronic new-hire paperwork solutions; Transportation and Parking; Graduate College) and external
(including but not limited to Equifax and Truescreen) service providers.

• Call Support and Service Coverage:
  Provides support within the University’s call center operation as needed to help maintain service levels during periods of high demand.
  Participates in call triage and phone coverage when operational needs require additional support, including peak activity periods such as
  Open Enrollment, the start of the fall semester, and other times when incoming volume exceeds available staffing capacity. Help ensure
  timely, accurate, and responsive assistance for employees and other customers seeking Human Resources support.
• Training
  and Leave Administration Support: Serves as a knowledgeable resource in the training and support of employees within Human
  Resources, as well as employees across the University, on leave-related benefits and processes. Maintains strong working knowledge of leave
  administration practices, including Family and Medical Leave Act (FMLA), sick leave, vacation leave, personal
  leave, and related programs. Supports consistent understanding and application of leave processes by helping others navigate procedures,
  systems, and available resources effectively.

Position Profile

Maintains employee records,
including personnel status updates, terminations, and new hires. Assists in the collection of employee information for reports and research.
Enters employee data into HRIS.

Level Summary

Supervises a team and
ensures effective work activities within work unit. Has input on personnel actions for direct reports. Primarily focused on supervision, but
may still engage in operational tasks similar to the direct reports’ roles. Accountable for the productivity and effectiveness of the team
or department, ensuring goals are met.

Supervisory Responsibilities

Manages a small team.
Directly oversees at least 2.0 FTE employees. Has authority to manage performance and assign duties. May have
authority to hire, transfer, suspend, promote, discharge, reward, and discipline employees.

Fiscal
Responsibilities

Responsible for managing a small budget or part of a larger budget.

Problem
Solving

Solves interpersonal team issues, develops solutions for team-related problems. Seeks guidance from
higher-level management on complex problems.

Independence of Action

Has discretion in
decision-making but reports to higher-level management.

Communication and Collaboration

Collaborates with higher-level manager(s) and other teams, ensures team alignment with organizational
goals.

Physical Requirements

This role is primarily desk-based and involves extensive use of
desktop computers. Occasionally, the job may require travel to attend meetings and programs.

Minimum
Qualifications

Requires a Bachelor’s degree in Business, Psychology, Communications, Sociology, Labor Relations, or
in a related field, 3 or more years of related professional experience, and 1 or more years of supervisory experience, or equivalent
education and experience.

Preferred Qualifications

I-9 experience

HRIS (Oracle or alternate payroll system)

Ability to operate and thrive in a fast-paced
environment

Department
University Human Resources

Pay Rate: Pay range for
this position $44,592.00-$74,196.00 and offer will be commensurate with the candidate’s education and experience in relation to the minimum
qualifications for the position. Ohio University is proud to offer a generous benefits package which includes full health benefits, paid
time off, and educational benefits for employees and their eligible dependents. Additional information is available at https://www.ohio.edu/hr/benefits.

Total Compensation
Estimator (For Full-Time Benefits Eligible Employees)

Discover the full value of joining Ohio University by clicking this link:

https://www.ohio.edu/hr/compensation/total-compensation-estimator

Our Total Compensation Estimator shows your offer package in
dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and
more.

See details on what we offer in one place and compare different options for retirement and insurance.

Estimates are
informational only; exact coverage is determined by eligibility policies and official plan documents.

Pay Grade
16

Pay Range
$44,592.00-$74,196.00

FLSA Status
Exempt

Job Category: Administrative at-will appointment

Job Family
Human Resources

Job Sub Family
HRIS/Records

Job Level
M1

Job Open
Date
04/15/2026

Posting End Date: 04/25/2026

Planning Unit: Office of
the President

Work Schedule

This position will be based primarily out of and work regularly on
the Athens Campus.

Monday through Friday, 8AM-5PM; some evenings/weekends may be required to fulfill work requirements
during busy times.

Months
12 month

Campus: Athens

Expected hours worked per week
40+

Expected duration of assignment
Ongoing

Applicants may contact this person if they have questions about this position.
josh.smith@ohio.edu

Non-Discrimination Statement

Ohio
university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we
affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and
will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or
expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation,
status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity
employer.

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