ATPH-CO Student Accounts Coordinator

Title: ATPH-CO Student Accounts Coordinator

Position Type: APT Regular Hourly

College: Community College of Denver

Division: Business Services

Department: CCD Cashier’s Office

Campus: Auraria Campus

Location: Denver

Salary Range: $25.00/Hour

Who We Are:

The Community College of Denver is located on the thriving Auraria Campus in the heart of Downtown Denver. We are the local leaders in affordable, high quality, community-centric higher education.

Job Summary:

The Student Accounts Coordinator supports the daily operations of the Cashier’s Office by providing exceptional customer service and assisting students with payment processing, account inquiries, and refund requests. This position is responsible for maintaining accurate financial records, processing transactions, and collaborating with campus departments to ensure efficient and compliant student account services. The ideal candidate is detail-oriented, organized, customer-focused, and experienced in handling confidential financial information. Experience with Banner, BankMobile, cashiering, or student financial services in a higher education or financial institution setting is preferred. This role offers an opportunity to contribute to student success by providing professional and timely support throughout the student financial experience.

Duties & Responsibilities:

Accept, process, and post student payments accurately and timely.
Review student account records and verify account information.
Assist with processing student refunds and maintaining refund documentation.
Maintain accurate financial records and reconcile transactions as needed.
Provide excellent customer service to students, faculty, staff, and external stakeholders.
Respond to student account inquiries via telephone, email, and in-person interactions.
Organize, file, and maintain confidential student financial records.
Ensure compliance with institutional policies, procedures, and confidentiality requirements.
Identify and resolve account discrepancies and payment issues in a timely manner.
Utilize Banner, BankMobile, Microsoft Office and other institutional systems to perform daily operations.
Support special project, audits and any other assigned duties.
Uses training provided to detect potential fraud and alert appropriate parties.

Competencies/KSAs:

The following knowledge, skills and abilities will be valued in candidates:
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Knowledge of Banner SMS
Proficiency in using Microsoft Office
Ability to maintain confidentiality
Bank Mobile experience
Knowledge of basic accounting, financial recordkeeping, and accounts receivable practices.
Knowledge of student payment processing, cashiering, refunds, and reconciliation procedures.
Knowledge of data privacy regulations and confidentiality requirements related to student records.
Ability to accurately process payments, refunds, and student account transactions.
Ability to maintain confidentiality and handle sensitive financial and student information.
Ability to interpret and apply institutional policies and procedures.
Ability to work independently with minimal supervision.
Ability to analyze information, identify issues, and recommend appropriate solutions.
Ability to provide professional and courteous service in challenging situations.

Minimum Qualifications:

Associate’s Degree
One year of customer service experience

Preferred Qualifications:

Bachelor’s degree or higher in Business Administration, Accounting, Finance, or a related field.
2 years of customer service experience
1 year of experience working in a college, university, or higher education environment.
or
1 year of experience working in a bank or financial environment.

Selection Process:

Applications will be reviewed as they are received.

Application Instructions:

Click the ‘Apply’ button to begin the application process.

Tagged as: Employment