Benefits Representative 2

Functional Area: Human Resources

Department:
Human Resources

School Area: VP for Human Resources

Pay Range Minimum: $32.00

Pay Range Maximum: $38.10

Employment Type: Full-time (Hybrid)

Employment Category: Non-Exempt

Visa Sponsorship Available: No

Schedule:

Pay Grade: 6

Posting Description

BENEFITS REPRESENTATIVE
2, Human Resources, counsels MIT faculty, staff, retirees, beneficiaries and vested terminated employees on various HR and
benefit inquiries related to plan eligibility, plan provisions and options, and enrollment and change processes. Will respond to inquiries
regarding MIT’s benefits plans requiring an in-depth understanding of benefits policies and procedures, inquiries may be complex and require
additional research. Processes benefit plan enrollments, changes, qualified status changes and cancellations of active employee health,
dental, vision, life and FSA benefits; and drives process efficiency across Benefits by creating department process documentation and
workflow charts (if applicable) and recommends fixes to processes where applicable.

Job Requirements

REQUIRED: High school diploma or
equivalent; a minimum of five years of HR Benefits/HR Benefits customer service or HR Benefits data reporting/analytics experience;
excellent problem solving, organizational skills and attention to detail; ability to prioritize competing demands and follow through on
tasks despite constant interruptions; excellent customer interfacing skills, and the ability to consult with customers and Stakeholders,
work effectively with clients in person, by telephone and by email, apply critical thinking skills to projects and tasks; ability to present
complex employee issues after conducting thorough research and analysis; and proficiency in applicable software, e.g. Microsoft Office and
web applications. PREFERRED: Ability to learn Human Resources information systems and knowledge of SAP.

7/17/2026

Tagged as: Employment