Bronco One Stop Director

Time Limited Position:
No

Number of
Vacancies:
1

Department: Strategic Enrollment Management

Posting
Number: 0401848

Primary Purpose of the Organization:

The Bronco One Stop is a centralized space for students to access standard student
services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student
experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes,
gaining assistance with degree planning, receiving academic support, and navigating university resources.

Primary
Purpose of the Position:

The One Stop Director supervises the One Stop Center and the day-to-day personnel and
operations associated with the frontline student service-driven Bronco One Stop. The Director ensures that the One Stop Center operates
smoothly and meets the evolving student needs. The One Stop Center strives for first-stop resolution with a high commitment to customer
satisfaction and quality. This position includes the assignment of up to two UNIV Seminar courses,
depending on institutional need.

Brief Summary of Duties:

• Providing
  Leadership: Lead the Bronco One Stop team and provide ongoing resources, support, and training to facilitate exceptional student
  care and customer service.
• Counseling, Advising, Problem-Solving: Provide advising related to admissions,
  financial aid, registration, business office, billing and payment, general inquiries about academic programs, and other resources to current
  students.
• Evaluation and Performance Measurement: Manage the integrated student services functions of EAB Navigate Student Success and other systems to ensure maximum utilization of the platform to manage continuous
  improvement processes.
• Training and Professional Development: Develop curriculum and provide training on
  policies, procedures, and processes as needed and appropriate to staff and student workers.
• Quality Customer
  Care: Communicate effectively and promptly by addressing inquiries; providing follow-up on open cases, providing explanation and
  training to customers on how to access information or to accomplish various processes.
• Other duties as
  assigned.

Minimum Education And Experience Requirements:

• Master’s degree with two to three years
  of customer/student experience and two years of experience working in admissions, financial aid, student advising, registration, or other
  student services offices.
• One year of supervisor experience.
• Experience in higher education or an environment where
  confidentiality is required.

Preferred Qualifications:

• Three years of experience working in admissions,
  financial aid, academic advising, registration, or other student services offices.
• Demonstrated experience supervising staff or
  providing leadership, training, coordination, or oversight within a student services environment.

Notice to
Applicants:

Please make sure that the work history listed on your application is identical to the work history
listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3)
professional references to include a current supervisor. References will only be contact if you are selected for the position and with your
permission.

Additional Information for Applicants:

All new employees are required to have
listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is
being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the
candidate.

EEO Statement:

This position is subject to the successful completion of an
employment background check. An employment background check includes a criminal background check, employment verification, reference checks,
license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality
of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national
origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity
and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran’s
Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority
referrals of protected veterans for our openings.

Quick Link:
https://jobs.uncfsu.edu/postings/28709

Tagged as: Employment