Campus Support Specialist I (South Bay Center, Chula Vista, CA)

Compensation Range:

Hourly: $20.00 – $25.77

Position Summary

The Campus Support Specialist provides on-site
Campus/Community College/military support for students and prospective students. Provides administrative support with academic advising,
financial aid, student accounts, and university services. Acts as a liaison and first level support for remote advising.

Essential Functions:

• Maintain all tasks/responsibilities set by the leadership team.
• Handle phone
  calls, in-person walk-ins, and emails from prospective students.
• Assist with student queries related to advising and university
  services.
• Organize and input information into databases.
• Plan and coordinate events with the Center Director.
• Answer
  application and general enrollment inquiries from the public.
• Maintain excellent relations with students and prospective
  students.
• Maintain relevant records and documentation, as required.
• Provide input on how to improve processes based on
  client feedback.
• Properly assess students’ needs and determine the level of support needed.
• Perform other work-related
  duties like project planning and general administration as directed by the Center Director.
• Update and analyze attendance rosters
  enforcing National University attendance policies and procedures, initiate roster calls and retention procedures.
• Ensure daily or
  weekly communication updates to faculty, students, and staff by disseminating information through relevant channels and posting pertinent
  materials.
• Contribute to a positive and productive team atmosphere and working conditions.
• Deliver messages to students on
  behalf of the University as needed, not limited to above mentioned tasks.
• Ensure classroom, equipment, and facility is ready for
  daily activities including conferences, internal meetings, continuing education, and academic classes.
• Assist with room
  reservations.
• Support the campus or location in the absence of the Center Director.
• Participate in ongoing department
  projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of the
  position.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree preferred.
• Minimum of three (3)
  years of experience in customer service or related required.
• Experience in higher education preferred.
• Experience working in
  a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum
  qualifications.

Competencies/Technical/Functional Skills:

• Knowledge of University policies and procedures,
  including policy updates.
• Strong customer service skills and a desire to work in this capacity.
• Ability to manage difficult
  customer situations that may involve escalation.
• Established interpersonal skills and proven ability to work
  independently.
• Ability to communicate effectively verbally and in writing as demonstrated by; expressing ideas and thoughts that are
  understood by others, exhibiting good listening and comprehension skills, and keeping others adequately informed.
• Skill in
  interacting with various departments.
• Strong ability to provide friendly service in-person, on calls, and in written correspondence
  regardless of message being delivered.
• Ability to remain solution-focused in all interactions with students, team members, clients,
  faculty, and staff keeping in mind all University policies.
• Actively able to seek opportunities to influence, build effective
  relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Ability to multi-task and prioritize in a very fast-paced environment.
• Strong organizational, detail oriented, and
  analytical skills.
• Ability to problem-solve, be flexible, meet deadlines, adapt to ever changing environment.
• Strong
  administrative skills to facilitate operations.
• Ability to maintain confidentiality.
• Must be able to consistently display
  the highest level of integrity.
• Ability to work well in teams, while contributing to positive and productive team atmosphere,
  working conditions, etc.
• Ability to advocate for students without compromising the integrity of the University.
• Strong
  understanding of the University mission, vision, values, goals, and strategies.
• Proficient with Microsoft Word and other
  applications in the Microsoft Office suite.

Location: On-site, South Bay, Chula Vista, CA

Travel: Some
Travel Required

#LI-Onsite

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary
based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary
within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of
residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the
“whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full
details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the
populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our
mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment
that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs
available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and
meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to
be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws.
At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student
learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

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