Cashier – Student Accounts

Salary: $16.51 – $19.69 Hourly

Location: 4800 W 4 Mile Road Grayling, MI

Job
Type: Full-time

Job Number: 21-00193

Division:
Business

Department: Student Financial Services

Description

Kirtland Community College is looking to add a Cashier in the Student Accounts Office on our Grayling campus.

The Cashier
will act as the main point of contact to prospective and current students, parents, staff and the public. This person must possess strong
customer service skills, both oral and written as they respond to customer inquiries in person, by phone and email.

This position
supports the department’s daily operations such as processing payments, resolving billing inquiries, providing options to students for
financing their college education, maintaining accurate records, and collections.

Duties

• Accurately receipt all incoming monies including tuition, student housing, invoice payments, property tax revenue, testing fees,
  facility usage, and departmental deposits.
• Interact daily with internal and external customers in-person, via telephone, and email
  in adherence to FERPA regulations.
• Respond to student account-related inquiries regarding billing, payment options, payment
  deadlines, tuition rates, 1098T tax forms.
• Possess a basic understanding of Federal, State and Veteran student aid programs to
  assist students with simple financial aid questions as they relate to the tuition statement.
• Assist with presenting multiple
  options for possible funding resources, including a payment plan, local agency and scholarship opportunities.
• Clearly communicate
  how to complete the final steps of aid process to ensure financial resources are applied to the student’s tuition bill.
• Refer
  students seeking a monthly tuition payment plan to the College’s third-party provider. Update installment amounts after class schedule
  adjustments or financial aid awards are posted. Ensure all payment plan balances are reconciled to accounts receivable balances prior to
  electronic processing dates. Monitor imports of payments to student accounts.
• Reconcile cash drawer, credit cards, and checks for
  bank deposits.
• Dispense petty cash, rolled coin and cash boxes. Prepares gift certificates.
• Assist in the collection of
  delinquent accounts; make phone calls, mail past due bills, negotiate internal re-payment plans, and accurately record all
  correspondence.
• Provide coverage for Student Services Specialist as needed such as issuing student ID badges and advising
  appointments.
• Sorts mail, data entry, filing, scanning and record keeping using Microsoft products.
• Perform other related
  tasks as required.

Qualifications

• Associate’s degree (preferred).
• Three years of
  experience in financial aid, business, accounting, or a related field.
• Strong foundation of accounts receivable, mathematical
  calculations, reconciliation, and cash handling.
• Demonstrated proficiency with personal computer software, such as Microsoft and
  Google applications, complex computer-based systems, and database management systems.
• Ability to multitask between multiple software
  applications.
• Excellent customer service and interpersonal skills.
• Ability to retain information and procedures that are
  repetitive in nature.
• Attention to detail and excellent proofreading skills for written communications
• Ability to set
  priorities, organize, plan, exercise, initiate, perform assignments, and meet deadlines without immediate
  supervision.

SUPERVISION– Works under the general supervision of the Director of Student
Accounts/Receivables.
ATTENDANCE- Individuals in this position are expected to be available during the normal business
hours of the college, and may occasionally be asked to vary their schedule and/or work overtime to meet department
requirements.

WORKING CONDITIONS – Conditions are those of a multi-faceted office environment, requiring frequent
oral and written communication with students and colleagues, and the ability to process data accurately and in a timely manner. In person,
telephone, and email requests can be heavy at times. Occasional travel may be required.
Kirtland Community College is an equal
opportunity employer

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