Collections Specialist

Location: Big Rapids (Main Campus)

Department: 56000 – Finance Office
Admin

Advertised Salary: $56,000- $59,000

Benefits

Comprehensive benefits package
(health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

Admin / Admin Temp Benefit
Plans

FLSA: Exempt

Temporary/Continuing:
Continuing

Part-Time/Full-Time: Full-Time

Union Group: N/A

Term of
Position: 12 Month

At Will/Just Cause: Just Cause

Summary of Position

This
position is responsible, as part of the team, for leading and administering Student Financial Services collections activities; maintaining
student loan documentation; processing and collecting past-due accounts receivable and federal/institutional student loans; and maintaining
the University’s rate tables. The selected candidate for this position must be authorized to work in the United States at the time of hire
without employer assistance or sponsorship now or in the future.

Position Type: Staff

Required
Education

Bachelor’s degree in business or related field, from an accredited college or university.

Required
Work Experience

Three years’ work experience in a complex office setting that includes a variety of functions such as
financial aid, internal controls, accounting, collection and accounts receivable and/or loan processing which included a demonstrated
success with customer service.
Strong computer skills that includes Microsoft Office Excel and Word.

Physical
Demands

• Office Environment

Additional Education/Experiences to be Considered

Collections experience.

Experience with Banner.

Essential Duties/Responsibilities

Assist in
developing policies and procedures related to collections.

Collect past due accounts receivable and federal loans.

Coordinate
federal loan deferments, repayment agreements, and skip tracing.

Maintain documents and contact logs for assigning Federal
Loans.

Write correspondence to the outside loan-billing agency.

Oversee payments on all in-house collection
accounts.

Work with external collection agencies on past due accounts.

Assist with withdrawal charges and ensure refunds are
processed correctly.

Process financial appeals.

Advise current and former students about past-due account balances, payment
options, and the consequences of nonpayment.

Assist current students in understanding semester charges and in recording
payments.

Review federal regulations and apply changes to collection processes and procedures.

Oversee bankruptcy claims and
files.

Clarify general inquiries about account balances.

Analyze reports as necessary.

Back-up Student Financial
Services manager

Update and maintain the collections software.

Reports directly to the Director of Student Financial
Services.

Responsible for maintaining the confidentiality of designated information.

Performs all duties in compliance with
applicable University policies and procedures and state and federal requirements.

Cultivates an environment of belonging that values,
respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically.

Support, promote, and develop university student enrollment and retention initiatives.

Any other duties assigned within the
position classification area.

Skills and Abilities

Communicate effectively.
Demonstrate success with
customer service.
Work with a variety of people under adverse conditions.
Make sound decisions under time constraints and
pressure.
Accurately perform mathematical calculations.
Provide accurate information when advising students.
Operate a computer and
use word processing and spreadsheet software.
Supervise and train employees in their characteristic duties.

Required
Documents

• Cover Letter
• Resume
• Unofficial Transcript 1

Initial Application Review
Date: June 15, 2026

Open Until Position is Filled?: Yes

EEO Statement

Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and
diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused
environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community
at ferris.edu. The University actively seeks applications from
women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s
Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.

Click here to learn more about working at FSU and KCAD.

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