Senior Student Account Representative

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Senior Student Account Representative is responsible for serving as the primary point of contact to students and parents with respect to student finances, billing, third party billing and payment options. The Senior Student Account Representative (SSAR) is part of an outstanding team responsible for providing excellent service to students, parents, staff, and faculty. The Senior Student Account Representative reports to the Director of the Business Office.

Benefits

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duty Name
Administration

Description of Job Duties

• Assists the Business Service Coordinator with training and coordinating frontline service during student orientations and special events involving the Business Office.

Job Duty Name
Third Party Billing

Description of Job Duties

• Serves as a direct back up for billing of third-party vendors, to include military, employer, cross registration, and various educational assistance programs;
• Serves as a direct back up to Business Service Coordinator;
• Prepares timely, accurate billing of student accounts each semester and follows up until payment has been received;
• Monitors over payments and processes refunds to appropriate entities in a timely manner;
• Prepares monthly reports and reconciles subsidiary ledger to general ledger;
• Investigates and resolves any differences.

Job Duty Name
Customer Service

Description of Job Duties

• Provides information on billing, tuition payment options, parking, holds on registration and financial aid;
• Communicates with other departments (Registrar, Student Success, Financial Aid, Comptroller’s Office, Admissions, Residence Life) regarding student accounts/disputes, collection of past-due accounts, registration/transcript holds, Title IV refunds, housing deposits, insurance waivers, and parking permits.

Job Duty Name
Collections

Description of Job Duties

• Assists Collection Specialist with the internal collections by communicating to student/parent of payment options, assisting with setting up payment arrangements and the restrictions of the Business Office holds that pertain to registration, transcripts and/or diplomas.

Job Duty Name
Additional Duties

Description of Job Duties

• Performs other duties as assigned.

Knowledge Skills and Abilities

• Excellent customer service skills;
• Detail-oriented;
• Effective and clear communication, both verbally and in writing;
• Multi-tasking skills in a fast-paced, ever-changing environment;
• Ability to establish and maintain effective working relationships with students, co-workers, management, and the general public;
• Ability to effectively diffuse and maintain professional composure with challenging customers;
• Strong skills in operating Microsoft Office Word, Excel, PowerPoint;
• Ability to work effectively with individuals from diverse communities and cultures;
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

High school diploma or its equivalent.

Required Work Experience

• Three (3) years of customer service experience in an office or other relevant environment.
• Two (2) years of cash handling experience.
• One (1) year of office support experience in a higher education.

Preferred Qualifications

Bachelor’s Degree.

Required Certifications, Licenses or Registrations

N/A.

Work Hours

Monday through Friday. 8:00 am to 5:00 pm, with occasional extended hours to meet departmental needs.

Physical Demands

None specified.

Posting Number: AS2283PO

Number of Vacancies: 1

Job Type: Full Time

Job Category: Staff (non-exempt)

Desired Start Date: 08/03/2026

Reports to: Director of Business Office

Salary: $42,200 Annualized

Open Date: 06/23/2026

Open Until Filled: Yes

Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

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