Configuration Management Database Administrator I

Job Type: Full time

Job Number: JR-025261

Location: Salt Lake City,
UT

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard
to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into
account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience
and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual
to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of
each case. A reasonable estimate of the current range is:

Grade: Technical 404 Pay Range: $79,300.00 – $118,900.00

Job
Description

The Configuration Management Database (CMDB) Administrator I is responsible for maintaining Correctness, Compliance, and
Completeness to sustain a healthy overall CMDB. They update Configuration Items, maintain Application, Business, and Technical Services, as
well as collaborate with a myriad of external teams for requests. This position is considered a technical expert on WGU and its internal
systems, understanding complex infrastructure relationships. Works alongside ServiceNow Administrators blueprinting and building changes
within the CMDB on a sprint-by-sprint basis. Responsible for mapping internal system relationships and configuring dependency maps to
demonstrate vulnerabilities during outages. Also assists the change management process inside the university. Understanding of the Change
Advisory Borad process is critical. The CMDB Administrator I requires an emphasis on system knowledge, and maintaining good rapport with
external teams is imperative. Requires a technical understanding of up to senior level administration of internal applications and systems
inside the university. Demonstrates leadership principles and provides technical expertise mentoring for others. Job Duties Receives
escalated calls, emails, and intake tasks for configuration items. Resolves de-duplication and reclassification tasks in ServiceNow. Builds
relationships and rapport with key business leaders, including executive management. Acts as a Subject Matter Expert for integrating with
technical teams. Offers team consultations, as needed, for CMDB-related technical knowledge. Maintains CMDB Integrity by monitoring
Correctness, Compliance, and Completeness. Leads or participates in trainings for increased knowledge of external teams’ systems and
operations. Participates in Change Management meetings. Increases the Knowledge Library as new processes are learned or developed.
Incrementally improves practices where appropriate and collaborates in identifying and formulating new practices where possible. Provides
after hours on-call assistance to Ed Tech through answering chats in Microsoft Teams and responding to OpsGenie alerts for emergencies.
Demonstrates leadership principles and provides technical expertise mentoring for others. Performs other job-related duties as assigned.
KSAs Self-motivated with the ability to work independently, prioritizing work and projects effectively Ability to proactively involve key
technology infrastructure or other teams when necessary Ability to anticipate potential obstacles and develop contingency plans to overcome
them Awareness of new and existing technologies, architectures, and best practices Ability to manage multiple issues simultaneously in
high-pressure environments, where change is commonplace Ability to handle multiple interruptions and multi-task effectively Ability to
diligently follow standards and best practices for many different technology areas Advanced analytical skills with the ability to analyze
problems and make decisions with minimal management intervention Advanced written and verbal communication skills in correspondence at the
executive level Technical understanding of up to senior level administration of internal applications and systems inside the university
Minimum Qualifications High School Diploma or equivalent 1 year of experience as an Application Support Engineer I, Problem Analyst I, or
software/infrastructure engineering Familiarity with AWS Services Data mining experience using data intended for forecast modeling and
predicting of trends Advanced administrative experience in ServiceNow Familiarity with CSDM (Common Service Data Model) and how it works
within the CMDB Equivalent relevant experience performing the essential functions of this job may substitute for education degree
requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of
the hiring manager. Preferred Qualifications Bachelor’s Degree AWS Cloud Practitioner Certification Linux+ Certification ITIL Foundations v4
Agile knowledge IIQ experience Job Description Disclaimer: This position description provides the major duties/responsibilities,
requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however
management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when
circumstances require. This position requires occasional travel of up to 20%, including required attendance at designated company summits
(typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events
as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified
for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings
account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital
indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays,
and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted
online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should
contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All
qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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