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Conflict Resolution Manager (Administrator I), Employee and Labor Relations Department

California State University, San
Bernardino

Job no: 558740
Work type: Management (MPP)
Location: Southern California|San
Bernardino – San Bernardino Campus
Categories: Bargaining Unit|MPP,Job Search Category/Discipline|Administrative,Appointment
Type|At-Will,Time Basis|Full Time,Job Search Category/Discipline|Human Resources,Workplace Type (Exclude Inst Fac)|On-site (work in-person
at business location)


The Conflict Resolution Manager will be a campus-wide leader in strengthening the campus culture and climate
and enlivening a sense of community and belonging. The Conflict Resolution Manager will play a critical role in empowering members of the
CSU, San Bernardino community to manage conflict effectively by developing individuals’ skills needed for productive dialogue, collaborative
relationships, and healthy learning and work environments. The Conflict Resolution Manager will work jointly with campus stakeholders to
recommend resolutions for matters of Other Conduct of Concern.


Job Summary:

The Conflict Resolution Manager
will be a campus-wide leader in strengthening the campus culture and climate and enlivening a sense of community and belonging. The Conflict
Resolution Manager will play a critical role in empowering members of the CSU, San Bernardino community to manage conflict effectively by
developing individuals’ skills needed for productive dialogue, collaborative relationships, and healthy learning and work environments. The
Conflict Resolution Manager will work jointly with campus stakeholders to recommend resolutions for matters of Other Conduct of
Concern.

Responsibilities:


  • Apply advanced and comprehensive knowledge of conflict resolution theory,
    strategies, and best practices to address workplace concerns and disputes.
  • Independently assess, design, and implement a wide range
    of resolution options, including facilitated conversations, conflict coaching, restorative justice practices, alternative dispute resolution
    methods, informal climate assessments, and mediation.
  • Evaluate complex, sensitive, and high-impact situations using critical
    thinking, sound judgment, and a solutions-oriented approach.
  • Determine appropriate interventions and guide individuals and groups
    toward constructive, equitable, and sustainable outcomes.
  • Facilitate productive dialogue and support effective communication among
    employees, managers, and teams.
  • Operate with a high degree of autonomy while maintaining confidentiality, neutrality,
    professionalism, and discretion.
  • Ensure all practices, recommendations, and interventions align with institutional policies, legal
    requirements, and organizational values.
  • Promote and foster a respectful, inclusive, and collaborative workplace environment
    through proactive conflict management and resolution strategies.
  • Design, develop, and deliver proactive, high-impact training and
    professional development programs for members of the campus community.
  • Facilitate workshops and learning opportunities focused on
    fostering healthy workplace interactions, supporting employee well-being, navigating difficult conversations, and applying constructive
    conflict resolution strategies.
  • Utilize advanced knowledge of adult learning principles, organizational dynamics, and conflict
    management practices to create engaging and effective training content.
  • Assess organizational and individual development needs to
    tailor training programs and learning outcomes to diverse audiences.
  • Develop and implement programs that strengthen communication,
    collaboration, problem-solving, and conflict resolution skills across the organization.
  • Promote a culture of respect,
    accountability, inclusion, and continuous learning through educational initiatives and capacity-building efforts.
  • Evaluate the
    effectiveness of training programs and recommend improvements based on participant feedback, organizational needs, and emerging best
    practices.
  • Collaborate with campus partners, leaders, and stakeholders to identify opportunities for professional development and
    organizational growth.
  • Exercise independent judgment in identifying emerging workplace trends, patterns, and areas of
    organizational risk.
  • Develop and implement targeted interventions and proactive strategies that promote a respectful, inclusive,
    collaborative, and high-functioning work environment.
  • Analyze workplace climate concerns and recommend data-informed solutions to
    address systemic and recurring issues.
  • Develop and maintain assessment plans to evaluate program utilization, effectiveness, and
    participant satisfaction.
  • Create reporting mechanisms and metrics to monitor trends, measure outcomes, and support continuous
    improvement initiatives.
  • Prepare and present regular reports, summaries, and recommendations to university leadership regarding
    patterns, areas of concern, and organizational climate insights.
  • Establish and maintain a schedule for communicating relevant
    findings, trends, and recommendations with university leadership and the broader campus community.
  • Ensure reporting practices
    maintain appropriate confidentiality while supporting transparency, accountability, and organizational improvement efforts.
  • Collaborate with Human Resources departments and campus partners to support and advance university diversity, equity, inclusion, and
    belonging initiatives.
  • Promote strategies and programs that foster an inclusive, equitable, and welcoming workplace environment
    across the university.
  • Support university efforts to attract, recruit, develop, and retain a diverse and highly talented workforce
    at all levels of the organization.
  • Partner with leadership and stakeholders to identify opportunities that strengthen employee
    engagement, inclusion, and organizational culture.
  • Provide guidance and support on inclusive workplace practices, communication
    strategies, and employee relations initiatives.
  • Contribute to the development and implementation of programs, trainings, and
    initiatives that advance diversity and inclusion goals and align with institutional values.
  • Perform additional duties and
    responsibilities as assigned in support of departmental operations and organizational objectives.

Minimum Qualifications:

  • Applicants must possess the equivalent to a Bachelor’s degree in a related field along with three years of related
    experience involving employee relations and conflict resolution. Experience in both union and non-union
    environments.

    Required Qualifications:


    • Ability to evaluate complex and sensitive situations, determine the
      most appropriate intervention, and effectively guide individuals and groups toward constructive, equitable outcomes while maintaining
      confidentiality, neutrality, and alignment with institutional policies and values.
    • Experience working with highly sensitive and
      confidential information.
    • Experience in facilitating training sessions and coaching individuals in one-on-one meetings.

    Compensation and Benefits:

    The salary offered will take into account internal equity and experience
    among other factors.


    Anticipated Hiring Range: $6,667 – $7,792 per month

    The CSU system provides a comprehensive
    benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS),
    sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A
    summary of benefit information can be found here.



    Position Information:

    Work status:
    Full-time/Exempt/At-will


    Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some
    evenings/weekends.

    Summer schedule: Monday through Thursday (7:00 am – 5:30 pm), some evenings/weekends.


    This is a full-time management (MPP) position. MPP employees serve at the will of the campus President. MPPs do not serve a
    probationary period and never receive permanent status.

    This position is a “designated position” in the California State University’s
    Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a
    material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of
    Interest: Statement of Economic Interests (“Form 700”) within thirty (30 days) from the date of hire and on an annual basis. In addition,
    the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment
    and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices
    Commission regulations.



    First considerations will be given to candidates who apply by Monday, June 15, 2026 and will continue until
    the position is filled; however, the position may close when an adequate number of qualified applications are received.



    California
    State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all
    employees upon date of hire to reside in the State of California. As of January 1, 2022 the https://apptrkr.com/get_redirect.php?id=7197432&targetURL=https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2F
    calstate.policystat.com%2Fpolicy%2F10899725%2Flatest%2F&data=05%7C02%7CJoseph.Ornelas%40csusb.edu%7C20d6e15faa464cfdbf9308de6380b2de%7Cd73b9
    eaa07c947c4a6cef13bee0e8117%7C0%7C0%7C639057601570238608%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiI
    sIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=IvxBluRyw312NQksnVNl1%2BWBcuDAy5fU%2Fu1b4OIn1eE%3D&reserved=0
    “>CSU Out-of-State
    Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.



    California State
    University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


    CSUSB is not an E-Verify
    employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).



    Education Code 89521
    Requirements
    : Applicants will be required to disclose whether they have received a final administrative decision or final judicial
    decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet
    the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the
    application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former
    employers to the CSU concerning any substantiated allegations of misconduct.

    Conditions of Employment


    Background Check

    Satisfactory completion of a background check (including a criminal records check) is
    required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals
    disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily
    complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the
    position.



    Drivers License Check

    Possession of a valid Driver’s License is required. Employees in this
    position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a
    valid driver’s license and reflects driving record.



    Mandated Reporter

    The person holding this position is
    considered a `mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements
    set forth in CSU Executive Order 1083 as a condition of employment.


    Campus Security Authority

    This position
    is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus
    Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training
    is required.



    I-9

    CSUSB hires only individuals lawfully authorized to work in the United States. In compliance
    with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the
    required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://apptrkr.com/get_redirect.php?id=7197432&targetURL=Campus Security Authority



    This
    position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy
    and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness.
    CSA training is required.


    I-9


    CSUSB hires only individuals lawfully authorized to work in the United States.
    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to
    complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www
    .uscis.gov/i-9-central/form-i-9-acceptable-documents
    .

    On Campus Commitment


    In our commitment to the
    furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that
    welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek
    to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create,
    promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and
    communicate policies and promote values that discourage intolerance and discrimination.


    California State University, San Bernardino
    is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without
    regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual
    orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status,
    or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and
    Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training
    within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity &
    Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion



    Closing
    Statement:

    Reasonable Accommodation



    We provide reasonable accommodations to applicants and employees
    with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring
    process should contact CSUSB Benefits at benefits@csusb.edu.


    Smoking


    CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.pol
    icystat.com/policy/6591951/latest/
    .


    Clery Act



    In compliance with state and federal crime awareness and
    campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education
    Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is
    available at: https://www.csusb.edu/clery-act

    Applications close:



    To apply, please visit: https://careers.pageuppeople.com/873/sb/en-us/job/558740

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  • Tagged as: Employment

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