Director of Advising & Student Success

PROFESSIONAL/ADMINISTRATIVE STAFF

DIRECTOR OF ADVISING & STUDENT SUCCESS

Number
of Openings: 1

Institution: Cleveland State Community College

Department: Student
Success

Reports to: Dean of Enrollment Management

Campus Location: Cleveland, Tennessee

Salary
Range:
$70,611-$88,264

Position Status: Exempt / Full-Time

Moving Allowance: N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee.
Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution,
Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our
mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We
wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants:

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities,
qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience
not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following:

• Attaching a resume does not substitute for completion of the application
  form.
• Part-time work experience is calculated at 50% of full-time experience.

JOB SUMMARY

.
The Director of Advising & Student Success provides strategic leadership for the College’s advising, student success, retention,
persistence, early alert, and student intervention efforts. The position directs advising services, supervises Student Success Advisors, and
develops strategic advising standards, policies, and procedures that support student success, academic achievement, and completion. The
Director works closely with Academic Affairs, Enrollment Management, Student Support Services, Information Technology, Institutional
Research, and other campus departments to establish advising standards, use student data to support decision-making, and advance the
College’s enrollment, retention, and student success goals.

MINIMUM REQUIREMENTS / QUALIFICATIONS

• Bachelor’s degree from an accredited institution.

Minimum of six (6) years of experience in any combination of:

• At
  least three (3) years of direct supervision of staff, defined as assigning work, evaluating performance, and providing guidance.
• At
  least three (3) years of financial aid experience (e.g., processing applications, counseling, awarding/adjusting FA packages, Satisfactory
  Academic Progress (SAP) requirements, etc.).
• Academic advising (e.g., counseling, registration, academic planning, monitoring
  academic progress, reviewing degree audits, etc.).
• Enrollment management (e.g., admissions processing, enrollment reporting, course
  scheduling, evaluating enrollment outcomes, etc.).
• Student success initiatives (e.g., implementing retention initiatives, monitoring
  progress/outcomes, early alert processing, facilitate workshops/programs, evaluate program practices, etc.).

ESSENTIAL JOB FUNCTIONS

Advising Leadership (30%)

• Supervise, train, evaluate, and provide
  leadership to Student Success Advisors.
• Develop and maintain advising policies, procedures, and service standards.
• Develop
  advisor training and onboarding processes.
• Oversee advising services, including academic planning, degree planning, registration
  assistance, and student success planning.
• Manage complex advising issues and interpret institutional academic policies and
  procedures.
• Evaluate advising services and recommend improvements to support student success.
• Assign and monitor advisor
  caseloads to ensure equitable student support

Retention, Persistence & Completion (25%)

• Develop and implement strategies to improve student retention, persistence, and completion.
• Analyze student success data to
  identify trends and recommend improvements.
• Work with academic and student support departments to address barriers to student
  success.
• Monitor student success initiatives and recommend policy or process improvements.
• Develop reports and
  recommendations to support College decision-making.

Early Alert & Student Intervention (20%)

• Establish and lead the development, implementation, and continuous improvement of the College’s early alert and student intervention
  processes.
• Establish and coordinate referrals and interventions for students needing academic or support services.
• Work with
  faculty and campus departments to identify and coordinate timely intervention for at-risk students.
• Monitor the effectiveness of
  early alert and intervention efforts using student success data.
• Develop initiatives that promote student engagement, academic
  success, and persistence.

Advising Systems & Technology (15%)

• Oversee advising
  technologies,
  Customer Relationship Management (CRM) and student success systems.
• Maintain standards for advising documentation,
  data integrity,
  and operational procedures.
• Evaluate advising processes and recommend improvements to services and
  operations.
• Work with
  Information Technology and other departments to support advising systems.
• Provide training and support
  related to advising systems
  and processes.

Assessment, Reporting & Institutional Effectiveness (5%)

• Prepare reports and
  dashboards that measure advising and student success outcomes.
• Assess advising services and
  recommend improvements based on
  data.
• Work with Institutional Research to monitor student success and institutional
  effectiveness.

Non-Essential Functions (5%)

• The Director of Advising & Student Success
  will be required to meet standards now
  required or which may be required by the Tennessee Board of Regents (TBR) and the Southern
  Association of Colleges and Schools
  (SACSCOC).
• May be required to achieve additional skill, knowledge, or credential
  levels.
• Must attend all college functions
  as required.
• Serve on institutional committees as approved by the
  supervisor.
• Pursue ongoing professional
  development.
• Ability to work extended hours during peak periods as
  needed.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND RESPONSIBILITIES

• Effective interpersonal skills.
• Strong oral and written
  communication skills, including public speaking (when/if
  applicable).
• Demonstrated proficiency with various software packages
  including Microsoft Office Suite.
• Ability to work in a
  fast-paced environment while maintaining accuracy, flexibility, and attention
  to detail.
• Knowledge of professional staff supervision
  practices, including establishing expectations, conducting evaluations,
  coaching employees, and promoting accountability and continuous
  improvement.
• Knowledge of academic advising, student development,
  retention strategies, early alert systems, case management, and
  practices that support student success.
• Knowledge of student
  information systems, Customer Relationship Management (CRM) platforms,
  data dashboards, and reporting tools used to analyze outcomes and
  support decision-making.
• Ability to develop and implement
  policies, procedures, workflows, and initiatives that improve student
  progression, retention, completion, and operational
  effectiveness.
• Ability to provide student-centered services, and maintain
  confidentiality while exercising sound professional
  judgment.

Preferred experience:

• Experience using Banner
  software
• Experience using Enterprise
  Resource Planning (ERP) or financial management
• Experience with federal & state
  financial aid programs

WORK ACTIVITIES & EQUIPMENT

Work activities regularly involve the use of
standard office equipment such as computers,
printers, copiers, scanners, telephones, and related devices to perform tasks including data
entry, document preparation, email
communication, and report generation.

JOB LOCATION

This is an on-site
position based in the Student
Services Building on the main campus of Cleveland State

Community College in Cleveland, Tennessee. The
role involves travel within
the college’s five-county service area and occasional travel throughout the state and nationally for meetings,
conferences, and professional
events. Travel across the service region for meetings and other activities is also expected.

Applicants may be subject to a background check and credit check.

Cleveland State
offers a comprehensive benefits package, including but not limited to the following:

• Insurance:
  Health, Dental, Vision,
  Life, Disability (long and short term), FSA/H.S.A.
• Wellness Incentive Program (if enrolled in
  health)
• Educational
  Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance
  Program
• Longevity
  Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and
  457
• Fourteen (14) Paid
  Holidays/Year
• Sick and Annual Leave
• Sick Leave Bank
• State Employee Discount Program
  with over 900 merchants If you
  are interested, click on the link to apply.

Applications can be assured full consideration if
submitted by September 14,
2026

Tagged as: Employment