IT Infrastructure Administrator

SUMMARY/PURPOSE

The IT Infrastructure Administrator is responsible for designing, implementing, maintaining, and
securing Summit Academy OIC’s IT infrastructure and systems. This role ensures high availability, performance, and security of platforms
that enable staff, instructors, and students to succeed. The IT Infrastructure Administrator partners across departments to deliver
technology solutions that advance equity, access, and measurable results in workforce development.

This role plays a critical role in
advancing Summit Academy OIC’s mission by ensuring reliable, secure, and scalable technology systems that support high-quality workforce
training, student services, and institutional operations.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Systems & Infrastructure

• Design, deploy, monitor, and maintain on-premises and cloud-based systems (servers,
  storage, networks, and virtualization).
• Ensure high system availability, performance, and disaster recovery readiness to support
  uninterrupted instruction and operations.
• Manage system upgrades, patches, and lifecycle planning.

Security &
Compliance

• Implement and maintain cybersecurity best practices, including access controls, monitoring, backups, and
  incident response.
• Ensure systems comply with organizational policies, data privacy requirements, and applicable
  regulations.
• Proactively identify risks and recommend mitigation strategies.

Collaboration &
Support

• Document system configurations, standards, and procedures.
• Partner with academic programs, student
  services, and administrative teams to align technology solutions with operational and instructional needs.
• Provide Tier 2/3
  technical support and collaborate with IT vendor partners.

Continuous Improvement & Results

• Evaluate emerging technologies that could strengthen access, efficiency, and student outcomes.
• Track system performance
  metrics and continuously improve reliability and user experience.
• Contribute to strategic IT planning in support of Summit’s
  workforce development mission.

Technology leadership & AI Focus

• Rise to the occasion to review and
  recommend IT solutions to meet future Organizational goals.
• Wear Technology leadership hats to lead technology projects to finish
  line.
• Partner with IT leaders and other departments to bring use case driven AI opportunities.

KNOWLEDGE,
SKILLS, & ABILITIES

• Strong verbal, written, and interpersonal communication skills.
• Strong troubleshooting and
  problem-solving abilities with attention to detail.
• Knowledge of Microsoft Windows operating systems, Microsoft 365, Active
  Directory, and endpoint management tools.
• Working knowledge of networking concepts including TCP/IP, wireless networking, VPNs, and
  network troubleshooting.
• Understanding of cloud platforms, virtualization, backup systems, and disaster recovery
  principles.
• Ability to manage multiple priorities, projects, and support requests in a fast-paced environment.
• Ability to
  work independently while also collaborating effectively across departments and teams.
• Strong organizational and time-management
  skills with the ability to meet deadlines.
• Commitment to maintaining confidentiality, data security, and operational
  excellence.
• Ability to adapt to changing technology needs and organizational priorities.
• Familiarity with IT service
  management practices and ticketing systems.

SUPERVISORY RESPONSIBILITY

None

WORK
ENVIRONMENT

This position operates in a professional school, workforce training, and administrative office environment. The
work environment includes classrooms, computer labs, administrative offices, meeting rooms, and common areas across a multi-use campus.

This role routinely uses standard office and IT equipment including computers, monitors, printers, copiers, phones, servers, networking
equipment, audiovisual technology, and enterprise software systems. The position may occasionally require work in server rooms, storage
areas, or other technical environments.

The role may involve responding to urgent technical issues during or outside normal business
hours.

PHYSICAL DEMANDS

• Prolonged periods of sitting, standing, walking, and working at a
  computer.
• Frequent use of hands and fingers for computer and technical equipment operation.
• Ability to occasionally lift,
  carry, push, or pull up to 40 pounds.
• Ability to bend, kneel, crouch, climb ladders, and work in confined spaces when installing or
  troubleshooting equipment.
• Ability to travel throughout campus locations to provide technical support and system
  maintenance.
• Visual ability to read screens, cables, labels, and technical documentation.

POSITION TYPE &
EXPECTED HOURS OF WORK

This is a full-time, exempt position under the Fair Labor Standards Act (FLSA) and is not eligible
for overtime pay. Typical work hours are Monday through Friday 8:00am to 5:00pm; however, this position may require flexibility to work
evenings, weekends, or outside normal business hours to complete system upgrades, maintenance, troubleshooting, emergency support, or other
job duties.

TRAVEL

Limited local travel may be required between organizational locations, vendor sites,
training events, or professional development opportunities. Occasional out-of-state travel may be required for conferences or training.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, or related
  field (or equivalent combination of education and experience).
• Minimum of two (2) years of experience as a System Engineer, System
  Administrator, or similar role.
• Experience with ITSM platforms, such as ServiceNow, JIRA Service Management, or
  others.
• Strong experience with Windows and/or Linux server administration.
• Experience with cloud platforms (Microsoft Azure
  preferred).

PREFERRED EDUCATION & EXPERIENCE

• Three (3) to five (5) years of experience as a System
  Engineer, System Administrator, IT Analyst or similar role
• Experience in a nonprofit, educational, or workforce development
  environment.
• Exposure to Project and Change Management concepts.
• Exposure to AI driven implementation in IT
  Operation
• Familiarity with identity management, endpoint management, and cybersecurity frameworks.
• Relevant certifications
  (e.g., ITIL, AI, M365, Azure Cloud, Infrastructure or Networking).

OTHER DUTIES

Please note that this
job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of
the employee. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO

It is the policy of Summit Academy OIC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national
origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic
protected by federal, state or local law. In addition, Summit Academy OIC will provide reasonable accommodations for qualified individuals
with disabilities.

BENEFITS

• Our paid time off (PTO) policy, which begins accruing at 10 hours per
  month;
• 11 annual paid holidays in addition to 2 annual scheduled, paid mental health days;
• Eligibility to elect
  comprehensive health, vision, dental, and voluntary life insurance;
• Employer-sponsored life, short-term, and long-term disability
  insurance;
• Eligibility to participate in our 401(k) retirement plan with a 4% employer match, effective day one;
• Eligibility
  for an annual bonus based on organizational and employee performance

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