IT Infrastructure Network & Telecommunications Manager

Position Summary

The IT Infrastructure Network & Telecommunications Manager is a working
manager’s role that will
oversee the design, implementation, and maintenance of BCCC’s network and telecommunications systems. The manager
must be able to lead the
highly technical staff (Juniper and Microsoft based) and work directly with the tools should the need arise, while
being responsible for
project management leadership across the enterprise. This role is crucial for ensuring the smooth operation of the
college’s IT
infrastructure and telecommunications systems, supporting the institution’s mission and goals.

Job Description

This
role involves both technical and managerial responsibilities, ensuring the efficient operation and
implementation of the network, systems,
servers, and communication technologies, to include Wi-Fi infrastructure and operations. The Manager
will lead and mentor a team of highly
technical professionals in executing the department’s plans to align the network, systems &
communications architecture with our mission
and evolving business needs of the institution.

Reporting to the Chief Information
Officer (CIO), the manager leads a team
responsible for voice, data, and video communications, network architecture, and infrastructure
services. The role includes strategic
planning, vendor management, and direct technical acumen to maintain high availability and performance
of IT systems.

Responsibilities/Duties:

• Design, implement, and manage campus-wide network infrastructure
  (LAN/WAN/Wi-Fi)
• Oversee VoIP systems, video conferencing platforms (e.g., Zoom, Teams), and telecom services
• Manage
  network security protocols,
  firewalls, and intrusion detection systems
• Coordinate with vendors for hardware/software procurement
  and support
• Supervise infrastructure upgrades, cabling projects, and equipment installations
• Monitor system performance
  and troubleshoot
  outages or bottlenecks
• Maintain documentation for network topology, telecom configurations, and change logs
• Lead
  disaster recovery and business continuity planning for IT infrastructure
• Collaborate with academic departments to
  support
  classroom technology needs
• Ensure compliance with state and federal IT regulations

Leadership and Management
Duties

• Manage a team of engineers and administrators, which includes training,
  evaluating, supervising, and mentoring
  employees
• Conduct performance evaluations, formal and informal coaching and recommend
  actions/solutions
• Meet with staff
  to identify new opportunities with technologies at the institution and implement systems to
  ensure stability, reliability, and to create
  efficiencies
• Plan and implement best practices and industry standard technical
  designs to ensure the continuous operation of the
  network infrastructure. Serve as MS Teams Administrator
• Develop and maintain
  systems within an enterprise security environment,
  managing security audits, vulnerability and threat assessments and directing responses to
  network or system intrusions
• Manage and
  maintain firewalls, developing network security policies and procedures to ensure
  appropriate security management protocol
• Evaluate the network infrastructure to ensure adequate capacity and technical capability;
  forecast network demand; design and support the
  institutions remote access and mobility infrastructure
• Develop and maintain
  systems within the institution to include security
  implications and vulnerability to lead, oversee and direct responses to network or system
  intrusions; assist in developing and implementing
  network security policies and procedures
• Lead and/or provide guidance for
  advanced technical work in the design, acquisition,
  installation, integration, operation, and maintenance of the college’s integrated
  enterprise application, server/systems, and network
  infrastructure
• Support the evolution of VMware virtualization tools (Citrix,
  VPN, WLAN, and BES) and associated infrastructure,
  maintaining current and detailed word documentation including, but not limited to,
  diagrams, schematics, and a system integration
  matrix
• Collaborate with BCCC departments to ensure that their infrastructure needs
  are met and aligned with the institution’s
  strategy and guidelines
• Manage the telecommunications and communications
  infrastructure, budgets, and billing to include wired
  (PBX and VOIP) and cellular/mobile communications
• Assist with the
  preparation of the IT capital and operational expense budgets,
  collaborating with the development team on projects across the
  enterprise
• Assist the CIO with the preparation of quarterly and
  yearly business reports
• Other related duties as
  assigned

Required Qualifications:

Education:

• Bachelor’s
  degree or higher in Information Technology, Computer Science, or a related
  technical field

Experience:

• Five (5) years of experience in IT infrastructure and
  telecommunications management, which should
  include:
  1. Network and Server Operations
  2. Microsoft Azure,
  3. Windows
     Active Directory, and
  4. Cloud computing
     environments
  5. Technical Experience with regards to the following:
     • Cisco
       Call Manager, Microsoft Teams, Zoom video
       conferencing
     • Network switches, routers, firewalls (Cisco, Fortinet, etc.)
     • PowerShell, SharePoint, Active Directory
     • Fiber optics and structured cabling systems
     
     
  
  

Certification(s) –
Minimum of one required (verification must be provided at the time of application)

• CompTIA Network+
• Microsoft Certified: Teams Administrator
• CCNA/CCNP
• ITIL Foundation
  Certification
• Other technical certification

Preferred Qualifications:

• Master’s degree in
  computer science, Information
  Technology, or a related technical field
• Ten (10) years of experience in IT infrastructure, with a
  minimum of eight (8) years in a
  managerial experience
• Experience managing network infrastructure projects
• Juniper or
  Cisco certification
• Familiarity with administration of routers, switches, and wireless technologies, preferred is Aruba
• Experience working within a
  college/university setting

Work Environment

• Office-based with occasional travel across campus
  buildings
• Frequent interaction with classrooms, data closets, and server
  rooms
• May require after-hours support for
  emergencies or upgrades
• Collaborative, fast-paced, and mission-driven college
  setting

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