Manager, Coaching – Internal

Job Type: Full time

Job Number: JR-025692

Location: United States

If
you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play
your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher
education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of
student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from
academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students
graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the
wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training;
licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at
or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A
reasonable estimate of the current range is:

Grade: Management_Executive 606 Pay Range: $87,600.00 – $144,700.00

Job
Description

The Manager of Coaching – Internal is a highly professional, effective, and motivated individual who will be
primarily responsible for the end-to-end execution of the coaching program. The Manager, Coaching- Internal will influence a university wide
strategy for coaching employees and help to foster a coaching culture while driving continuous improvements, leading programs/initiative
deliverables, and delivering value to the employee experience. This role is a strategic, visionary leader with a passion for empowering
others to reach their full potential; this role helps shape the future of our organization and makes a meaningful impact in the lives of
university leaders and employees.

Overseeing day-to-day operations for the team, the Manager of Coaching – Internal works
side-by-side with the Faculty & Staff Development, Leadership/Organizational Development, People Development Operations, and Learning
Experience Design teams within People Development. They will also partner with other People & Talent (P&T) service functions to
promote effective end-to-end services delivery, ensuring standards for formal coaching and mentoring are achieved across WGU.

Responsibilities:

• Leads, coaches, develops, and inspires team members to plan, prioritize and execute
  initiatives and exceptional learning experience delivery to enhance the university employee experience.
• Supports, develops, and
  trains the coaching team on systems and processes.
• Serves as an escalation point to resolve complex issues for team
  members.
• Liaison across People & Talent developing strong collaborative partnerships with an eye towards coaching
  standardization.
• Responsible for delivering scalable and effective coach training – an ICF-certified curriculum to prepare employees
  for ICF accreditation.
• Maximizes team performance through effective selection, training, coaching, appraising, and development of
  team members.
• Builds, leads, and defines success metrics for coach facilitators.
• Accountable for the day-to-day performance
  metrics, ensuring clear expectations align to effective and positive employee experience.
• Recommend and implement continuous process
  improvements.
• Ensures that the coaching team meets or exceeds expected performance levels.
• Owns the relationship between the
  university and the International Coaching Federation (ICF) to ensure that ICF industry standards are met.
• Works directly with
  Learning Experience Design to update coach curriculum when the ICF updates their competencies, or when coach assessment data proves that
  changes are needed.
• Manages the ICF credential approval process when needed, to ensure that the university can continue to issue ICF
  credentials in coaching excellence.
• Manages the relationship between the coach program and senior leaders in all schools/colleges,
  to identify coach program candidates and manage customer expectations of the program.
• Assesses current coach processes through
  quantitative and qualitative data. to seek opportunities for process redesign to create efficiency and elevate employee
  experience.
• Performs other related duties as assigned.

Qualifications:
Knowledge, Skills, and
Abilities

• People and resource management, including virtual teams.
• Works effectively within a collaborative,
  professional, and dynamic team environment.
• Proven ability to manage multiple high-profile initiatives and equally plan and execute
  on all program deliverables.
• Excellent written, verbal, and interpersonal skills; exceptional attention to detail.
• Strong
  process improvement mindset and high level of comfort working with technology to develop solutions for a growing workforce at different
  levels.
• Has an opinion on current and future employee experience matters – thinks, plans, and executes
  resourcefully.
• Manages through change and effectively handles risk.
• Ability to perform excellently in an environment of
  ambiguity and high growth. This includes an ability to adapt and deliver quickly in a rapidly changing environment.
• Understands
  processes and how to evaluate gap analyses and problem solve to address issues for timely resolution.
• Deep understanding of coaching
  theories and methods as well as processes, software, and platforms commonly used within this focus area.
• Communicates effectively
  with all audiences and encourages the expression of diverse ideas and opinions.
• Demonstrates tactfulness and discretion with subject
  matter that often involves sensitive material.
• Builds diverse, inclusive, and effective cross-functional teams.

Education:

• Bachelor’s degree in Human Resources, Business, or a related field, or an equivalent
  combination of education, training, certifications, experience, and demonstrated accomplishments that equips the individual to successfully
  perform the essential functions of the role.
• Inside Track Coaching Developer Certification

Experience:

• 3 or more years of experience in coaching or teaching environment
• Demonstrated leadership
  with 1-2 years leading a team.

Preferred Qualifications:

• Master’s degree or equivalent in Human
  Resources, Business, or related field
• Master Certified Coach (MCC) certification from ICF
• 5 or more years’ experience in
  coaching or teaching environment
• Demonstrated project management experience or experience keeping tasks organized with keeping
  others informed of progress.

This position requires occasional travel of up to 20%, including required attendance at designated
company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other
business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position &
Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a
full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and
mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident,
critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing
program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with
no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If
interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in
Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and
requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or
accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive
consideration for employment without regard to any protected characteristic as required by law.

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