Receivables Specialist

Posting Number: 0603081

Recruitment Type: Open to All Applicants

Position Type: Staff

Benefits Status: Benefits Eligible

FLSA: Non-Exempt

Hiring Range: $20.75-$22.31 per hour, plus excellent benefits.

Location

Tacoma, WA 98447.

Department: Business Office

Closing Date
When a sufficient number of qualified applicants have been identified.

Work Schedule: Full-time, Monday – Friday 8am – 5pm

General Description

This position manages PLU’s general cashiering, department deposits, and student account and scholarship payments. Responsibilities include monitoring and reconciling the university’s third-party payment processors and payment plan providers. The role also manages, maintains, and collects federal loan funds, serving as the primary liaison with third-party loan servicers and collection agencies, and reports to the Director of Financial Operations.

Essential Functions and Responsibilities

Payment & Deposit Processing:

• Process student account payments.
• Departmental deposits.
• Scholarship deposits.
• Employee and student reimbursements.
• Expense advances.

Account Reconciliation:

• Monitor and reconcile the university’s online payment processor.
• Monitor and reconcile the payment plan provider and apply all payment plans to student accounts.
• Manage and reconcile the Travel and Expense Accounts.

Federal Loan Management:

• Manage federal loan funds in strict compliance with federal regulations and institutional policies.
• Manage the entrance/exit interviews process for all loan programs.
• Monitor National Student Loan Data System reporting and make corrections when information being reported to the federal government is incorrect.
• Process paid in full student loans.
• Issue credits on overpaid accounts.

Vendor & Servicer Liaison:

• Partner with and monitor the third-party student loan servicer to ensure operational accuracy and compliance.

Delinquent Account Collections:

• Oversee collections for past-due federal loans.
• Contact students via phone, email, and written correspondence.
• Counsel students on available payment options including rehabilitation, deferment and forbearance.
• Ensure timely follow-up for payment or resolution.
• Utilize skip tracing methods to locate students.
• Maintain thorough student loan documentation to support collection agencies and ensure due diligence.

Agency Placement & Credit Reporting:

• Refer delinquent accounts to collection agencies.
• Assign non-paying accounts to the Department of Education.
• Process Total and Permanent Disability filings and send to the Department of Education.
• Ensure accurate credit bureau reporting.

Dispute Resolution & Audit Support:

• Respond to federally required loan account disputes.
• Assist with annual loan fund and collection agency audits.

General Support:

• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to provide students, parents/guardians with exemplary customer service and assistance.
• Excellent verbal and written skills.
• Experience with cashiering, money handling, accounts receivable, and/or general accounting procedures.
• Highly organized, detail-oriented, and able to manage multiple responsibilities while following established procedures.
• Ability to work independently, within a team, and across university departments.
• Proficient with Microsoft Office (Word, Excel) and 10-key by touch.
• Knowledge of and commitment to diversity, equity, and inclusion.

Required Qualifications

• 2 years of customer service experience including cashiering/money handling and accounts receivable. Related education may substitute for some experience.
• High school diploma or GED.
• Willingness to become a notary at the cost of the university.
• Finalist candidates must satisfactorily complete pre-employment credit and background checks.

Preferred Qualifications

• Collections experience.
• Bank related experience as a Teller or Customer Service Representative.
• Experience in loan programs.

Other Information

PLU is a small, private university where caring means more than kindness and consideration – it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minoritized groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year’s break), additional flexible time off, and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501©(3) tax-exempt organization. Click here for detailed benefits information.

For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at 253-535-7185 or humr@plu.edu.

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