Senior Student Support Specialist #00096096

Job ID: 59520

Hiring Department

Student Financial Services

Job
Description

The Financial Services Counselor provides direct support to students and families by delivering high-quality
counseling and customer service related to financial aid and student billing. This role involves guiding students through the financial aid
process, assisting with billing inquiries and payment options, and serving as a knowledgeable resource while providing general customer
service at the front desk. The counselor also represents the office at outreach events and contributes to educational efforts that promote
financial literacy and access.

Key Responsibilities

Financial Aid & Billing
Counseling

• Advise students and families on financial aid eligibility, application procedures, award packages, and
  related policies
• Assist with student billing inquiries, explain charges, and present payment plans and financial resources
• Ensure compliance with federal, state, and institutional regulations in the review and processing of aid applications

Outreach & Financial Education

• Represent the office at campus and community events, including
  orientations, financial aid nights, and information sessions
• Lead or support presentations and workshops focused on financial
  literacy, FAFSA completion, and billing topics

Front Desk Coverage

• All Financial Services
  Counselors will rotate throughout the week to cover phone, email and walk-in traffic
• This position serves as the first point of
  contact for students, families, and campus partners at the front desk

General Support

• Respond to
  inquiries via phone, email, and in person with accuracy, professionalism, and empathy
• Triage questions and direct more complex
  issues to the appropriate staff when needed
• Perform related duties as assigned
• Collaborate with other campus departments
  to promote student access and success

Shift

Monday-Friday, 8:00am-4:30pm; with some Saturday
events

Minimum Qualifications

A Bachelor’s degree or an equivalent combination of education and experience
and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Anticipated Hiring
Range

The anticipated hiring range for this position has been established as $18.87-$20.00 hourly.

Salary is
determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and
experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University
of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS
8
University Title: SENIOR STUDENT SUPPORT SPECIALSIT
To review the University of Missouri’s Staff Compensation Structure you can
view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in
myHR.

Application Deadline

Applications will be accepted until this position is
filled.

Sponsorship Information

Visa Sponsorship Information:
Applicants must be
authorized to work in the United States. The University will not sponsor applicants for this position for employment
visas.

Community Information

University Information
Missouri S&T is one of the nation’s
leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological
institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an
accessible, safe, and friendly campus surrounded by Ozarks’ scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences,
liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over
7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high
visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help
individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe
neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers
abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art
exhibitions, and theater performances throughout the year. The university’s Leach Theatre showcases nationally renowned performers for
campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful
natural surroundings, and numerous opportunities for personal and professional growth.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive
benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental
leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University
benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment
Opportunity

The University of Missouri is an Equal Opportunity
Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.

Tagged as: Employment