ServiceNow Engineer (# JR103620)

Position Title: ServiceNow Engineer

Position Number: JR103620

Job
Description Summary:

This position is available within the University of Maryland’s Division of Information Technology (DIT).

The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the
configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including ITSM,
Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary
responsibilities for this position include:

• Customize and configure ServiceNow using the platform’s built-in features, such
  as UI
  policies, business rules, data policies, and client scripts.
• Leverage the ServiceNow platform’s out-of-the-box functionalities
  and
  modify them as necessary to meet specific business requirements.
• Integrate ServiceNow with external applications using REST API,
  Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand their requirements to design
  easy-to-use
  solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the
  ServiceNow
  platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay
  updated with the
  latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
• Demonstrate
  platform capabilities to
  show what is possible/recommended and rapidly prototype new solutions

**This position is considered
essential and may be required to
work at the normal work location or an alternative location during a major catastrophic event, weather
emergency, or other operational
emergency to help maintain the continuity of University services.**

**May be required to work
evenings, nights, weekends, or
different shifts for extended periods.**

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge
of applications support, servers,
storage, workstations, middleware, private and public clouds, and the physical facilities that support
applications and business
processes.

Skill in oral and written communication.
Skill in the use of office productivity software
such as Office 365 or Google
Workspaces.

Ability to follow directions from more senior team members but also able to work
independently.
Ability to effectively
manage workload and deliver assignments on time.

Physical Demands: Work is performed
in an office environment and requires the
ability to operate standard office equipment and keyboards. Must have the ability to walk short
distances, and/or drive a vehicle to deliver
and pick up materials.

Minimum Qualifications:

Education: Bachelor’s
degree from an accredited college or
university.

Experience: Three (3) years of professional experience implementing and
managing enterprise solutions.

Other: Additional work experience as defined above may be substituted on a year for year basis
for up to four (4) years of the
required education.

Additional Job Details:

Preferences:

• 2+ years
  of experience administering or
  developing within a large scale implementation of ServiceNow
• Experience in Java, JavaScript, HTML,
  and CSS
• Experience in
  the implementation of ServiceNow integrations using REST API and the Integration HUB
• Higher
  Education Industry Experience
• Skill in oral and written communication.
• Skill in the use of Google Office products.
• Ability to perform multiple
  tasks, set priorities, and meet deadlines.
• Ability to multitask while demonstrating a commitment
  to customer service and
  sensitivity to a culturally and ethnically diverse community.

Required Application Materials:
List of Three
References, Resume, Cover Letter

Best Consideration Date: March 31 2026

Posting Close
Date: N/A

Open Until Filled: Yes

Salary Range: $100,480.00 – $120,576.00

Job Risks: Not
Applicable to This
Position

Financial Disclosure Required: No

For more information on Financial Disclosure, please
visit Maryland’s State Ethics Commission website.

Department: DIT-EE-Platform Services

Worker Sub-Type: Staff Regular

Benefits Summary: For more
information on Regular Exempt benefits, select this link.

Background Checks: Offers of employment are
contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from
employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding
disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or
terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the
background check is completed.

Employment Eligibility: The successful candidate must complete employment eligibility
verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal
immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility
verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will
receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

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