ServiceNow Engineer (# JR104339)

Position Title: ServiceNow Engineer

Position Number: JR104339

Job
Description Summary:

This position is available within the University of Maryland’s Division of Information Technology (DIT).

The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the
configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including ITSM,
Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary
responsibilities for this position include:

• Customize and configure ServiceNow using the platform’s built-in features, such as
  UI
  policies, business rules, data policies, and client scripts.
• Leverage the ServiceNow platform’s out-of-the-box functionalities
  and
  modify them as necessary to meet specific business requirements.
• Integrate ServiceNow with external applications using REST API,
  Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand their requirements to design
  easy-to-use
  solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the
  ServiceNow
  platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay
  updated with the
  latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
• Demonstrate
  platform capabilities to
  show what is possible/recommended and rapidly prototype new solutions

**This position is considered
essential and may be required to
work at the normal work location or an alternative location during a major catastrophic event, weather
emergency, or other operational
emergency to help maintain the continuity of University services.**

**May be required to work
evenings, nights, weekends, or
different shifts for extended periods.**

Physical Demands: Work is performed in an office
environment and requires the ability
to operate standard office equipment and keyboards. Must have the ability to walk short distances,
and/or drive a vehicle to deliver and
pick up materials.

Minimum Qualifications

Education: Bachelor’s degree
from an accredited college or university.

Experience: Three (3) years of professional experience implementing and managing
enterprise solutions.

Other:
Additional work experience as defined above may be substituted on a year for year basis for up to
four (4) years of the required
education.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of applications support,
  servers, storage, workstations,
  middleware, private and public clouds, and the physical facilities that support applications and business
  processes.
• Skill in oral
  and written communication.
• Skill in the use of office productivity software such as Office 365 or
  Google Workspaces.
• Ability to
  follow directions from more senior team members but also able to work independently.
• Ability
  to effectively manage workload and deliver
  assignments on time.

Additional Job Details

Preferences:

• 2+ years of experience administering or
  developing within a large scale implementation of ServiceNow
• Experience in Java,
  JavaScript, HTML, and CSS
• Experience in
  the implementation of ServiceNow integrations using REST API and the Integration HUB
• Higher Education Industry Experience
• Skill in oral and written communication.
• Skill in the use of Google Office
  products.
• Ability to perform multiple
  tasks, set priorities, and meet deadlines.
• Ability to multitask while
  demonstrating a commitment to customer service and
  sensitivity to a culturally and ethnically diverse community.

Additional
Information:

Please note that all
positions within the Division of Information Technology (DIT) have an in person component with
expected time in our College Park, MD
location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship
Information:

• DIT will not
  sponsor the successful candidate for work authorization in the United States now or in the
  future.
• F1 STEM OPT support is not
  available for this position.

Required Application Materials: List of Three
References, Resume. Cover Letter

Best Consideration Date: August 3, 2026

Posting Close Date: Open Until Filled

Open Until Filled:
Yes

Salary Range: $100,480.00 – $120,576.00

Job Risks: Not Applicable to This
Position

Financial
Disclosure Required: No. For more information on Financial Disclosure, please visit Maryland’s State Ethics Commission website.

Department: DIT-EE-Platform Services

Worker Sub-Type: Staff Regular

Benefits Summary: For more
information on Regular Exempt benefits, select this link.

Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background
check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to
provide information to the University regarding disclosable background check information. The University reserves the right to rescind the
offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible
with the position, regardless of when the background check is completed.

Employment Eligibility: The successful candidate must
complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the
timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete
employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of
employment.

EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will
receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

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