Specialist, Student Accounting

Eastern Kentucky University

Title: Specialist, Student
Accounting

Position Type: Fulltime Staff

Search Type: External – minimum 7
days

Department: 68R000 – University Business Services

Division: 4R0000 – Financial
Affairs

Position Location: Richmond Campus

Driver Classification:
Non-Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or
more)

Hours Per Week: 37.5

Additional Schedule Details: This is an on-campus position.
Normal office hours are Monday – Friday, 8:00 am – 4:30 pm except some weeks during summer and winter, which are Monday-Thursday, 7:30 am –
5:00 pm.

Posted Salary Grade: Exempt – G19

Retirement: KTRS

Contact Person:
Ursula Felicicchia Cox

Job Summary/Basic Functions

The Student Accounting Specialist supports the
Financial Affairs division by managing third-party account invoicing, account maintenance, and related customer service functions. This role
ensures accurate and timely processing of student account transactions involving external agencies and organizations. The Specialist serves
as the primary contact for university constituents, students, parents, and third-party partners, delivering exceptional customer service.

In addition to the primary duties, the Specialist serves as an additional resource for general office inquiries, including phone calls,
online chats, and email inquiries, ensuring consistent service coverage within the Student Accounting Services team. The Specialist provides
clear guidance, resolves account-related questions while promoting a positive and professional service experience.

Minimum
Qualifications

Education: Bachelor’s degree required.

Experience: Two years of
related work experience is required, preferably in higher education. Customer service preferred.

Licensure &
Certifications:

Preferred Qualifications:

Strong critical thinking and decision-making skills are
essential for interpreting and applying state and federal regulations, as well as for adhering to internal policies and procedures that
protect university assets. The ability to establish priorities and manage timelines is also crucial for success in this
position.

Job Duties:

• 40% – Processes invoices for third-party partners, conducts account audits, manages
  the application of payments and adjustments to student and third-party accounts, consistently delivering excellent customer service to all
  involved parties. – ()
• 35% – Responds to incoming phone calls, chats and emails regarding general office and student account
  inquiries while providing excellent customer service. – ()
• 20% – Manages multiple recurring tasks, ranging from responding to
  bankruptcy notices to assessing miscellaneous account charges. – ()
• 5% – Supports overall office operations by completing
  additional duties and special projects as assigned. – ()

Sponsorship: This position is not eligible for visa
sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

Special
Instructions:

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and
educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender
identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to,
or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy
or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background
check.

To apply, please visit: https://careers.eku.edu/jobs/specialist-student-accounting-richmond-campus-kentucky-united-states

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