Student Account Specialist (2 of 2)

Salary Grade: 04

Department: Bursars

Job Summary

Handles customer service, payment processing, holding account entries, and third-party transactions. Prepares student documents and processes requests received by the Bursar’s office timely. Applies payments to appropriate accounts in alignment with CSU policies/procedures. Collaborates with Bursar staff to achieve departmental goals while maintaining professional interactions with all internal and external stakeholders. Performs other functionally related duties, as assigned.

Minimum Qualifications

• Bachelor’s degree preferably in business, accounting, finance, education administration, or related field.
• Two (2) years of customer service experience.
• Related work experience may be substituted for educational requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and four (6) years of experience can be eligible to apply.

Preferred Qualifications

• Experience working in a higher education Bursars or Financial Aid setting.
• Experience with cash management, internal controls and auditing.
• Experience working with ERP software.

Knowledge, Skills, and Abilities (KSAs)

• Excellent interpersonal skills, “Customer Focus” attitude, and ability to work effectively with a wide range of constituencies in a diverse community while maintaining confidentiality.
• Ability to incorporate principles of professionalism and teamwork at all organizational levels within CSU.
• Detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project, time management and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exercise good judgment involving fiscal operations.
• Proficient in Microsoft Office Suite, including Word, Excel (advanced knowledge), Outlook and PowerPoint

Requisition Number: PT0703932S

Hours per week: 40

Tagged as: Employment