Student Accounts Advisor – Cashier

Job Number: 1100

Join our vibrant community of dedicated faculty and staff who work to create a
transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized
Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs.
The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason,
and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service
learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable
education.

Position Description

The Student Accounts Advisor/Cashier is responsible for
providing customer service and administrative support related to student accounts, cashiering operations, and payment processing. This role
serves as a primary point of contact for students, families, faculty, and staff regarding billing inquiries, account balances, payment
options, refunds, and general account concerns. Responsibilities include accurately processing and reconciling payments, preparing deposits,
supporting daily cashiering functions, and ensuring timely and accurate financial transactions.

Position
Responsibilities

Cashiering & Payment Processing

• Collect, process, and accurately post student payments
  received through various payment methods.
• Prepare and reconcile daily bank deposits in accordance with University policies and
  procedures.
• Maintain accurate balancing and reconciliation of cashiering transactions and payment activity.
• Ensure proper
  handling, safeguarding, and documentation of funds and sensitive financial information.
• Process returned checks, payment reversals,
  adjustments, and assist with student refund inquiries.

Student Account Advising & Customer Service

• Advise students and
  families regarding account balances, billing activity, payment deadlines, payment plans, refunds, and registration holds.
• Respond to
  student inquiries through phone, email, text messaging, written correspondence, and in-person interactions.
• Provide accurate
  information regarding University billing policies, procedures, and payment options.
• Assist students with navigating online payment
  portals and self-service systems.
• Maintain professionalism, discretion, empathy, and excellent customer service in all
  interactions.

Reconciliation & Administrative Support

• Collaborate with the Accounting Office to reconcile daily transactions
  and general ledger activity.
• Assist with account audits, balancing procedures, discrepancy resolution, and departmental
  reporting.
• Maintain accurate records and documentation in compliance with institutional policies and audit
  standards.
• Support compliance with University policies, federal regulations, and internal controls related to student financial
  transactions.
• Participate in testing and troubleshooting of student account and payment processing systems as
  needed.

Student Engagement & Departmental Support

• Attend and assist with University open houses, orientations, registration
  events, and other campus activities as requested.
• Collaborate with Financial Aid, Admissions, Registrar, and other departments to
  support student success and retention.
• Assist with communications related to billing reminders, payment deadlines, registration
  readiness, and account resolution.
• Promote a welcoming, professional, and service-oriented environment that supports the mission and
  values of the University.

Professional Expectations
Demonstrate integrity, professionalism, fairness, respect, and
accountability in all interactions.
Maintain confidentiality of student and financial information in compliance with FERPA and University
policies.
Exercise strong attention to detail and sound judgment in handling financial transactions.
Perform additional duties as
assigned in support of departmental and institutional operations.

Qualifications

The ideal
candidate must possess a high school diploma or equivalent; an associate’s or bachelor’s degree is preferred. Candidates should have 1-3
years of experience in customer service, cashiering, accounting support, higher education, or a related field. Strong communication,
interpersonal, organizational, and problem-solving skills are essential, along with proficiency in Microsoft Office Suite and the ability to
learn institutional systems and processes.

Preferred qualifications include experience in higher education, student accounts, bursar
operations, banking, or financial services, as well as familiarity with ERP systems such as Ellucian Colleague or similar student
information systems. Experience with payment processing systems, reconciliation procedures, and financial transaction management.

Supplemental Information

This position operates primarily in an office environment and
requires extended periods of sitting, computer use, and frequent interaction with students, families, faculty, and staff. The role may
require occasional lifting of deposit bags, files, or office materials up to 15-20 pounds. Occasional evening and weekend hours may be
required during peak registration periods, special events, or other departmental needs.

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its
undergraduate, graduate, seminary, urban, professional and international programs. Applicants should have a Christian commitment
compatible with its mission and be willing to support the mission and vision of the university. The university complies with
federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.

Background Checks

Standard University employees are required to complete the background clearance process.
Employment is contingent upon the successful results of an employment background screening. The employment background screening may include
but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification
of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and
other qualities pertinent to your qualifications for the following position.

Youth Clearances are required for positions with direct
contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the
youth clearance process which includes the following four child protection clearances:

1) Affidavit;

2) FBI Criminal Record
Check;

3) Pennsylvania Department of Human Services Child Abuse History Clearance and;

4) Pennsylvania State Police Criminal
Record Check.

In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services
Law), school employees of Eastern University who will have “direct contact with children” must complete the background check process prior
to employment. Results must be submitted within ten days of receipt.

Description Disclaimer

This
description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not
to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.

For all
positions: Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment
Visa at this time.

Statement of Non-Discrimination

Eastern University is committed to the principles of
equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual
orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination
Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic
and other University-administered programs, or employment practices and programs.

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