Student Accounts Counselor/University Cashier

Soka University of America (SUA) seeks a detail-oriented and student-focused Student Accounts Counselor/University Cashier to support the
daily operations of the Student Accounts Office. This position is responsible for cashiering functions, payment processing, account
inquiries, administrative support for billing, and assisting with student loan collection activities in coordination with a third-party
vendor. The focused Student Accounts Counselor/University Cashier helps ensure accuracy, compliance, and exceptional service in all student
financial interactions. The ideal candidate demonstrates strong attention to detail and professionalism.

Candidates should
demonstrate responsiveness toward and understanding of diverse student backgrounds and experiences. The successful candidate will
demonstrate a commitment to the university’s mission to develop global citizens. Having the ability and willingness to work collegially is
essential, as is an understanding of an interdisciplinary liberal arts curriculum.

Essential duties include but are not limited
to:

Student Account Support (35%)

• Serve as a front-line resource for students and families regarding
  billing statements, payment options, holds, and account balances.
• Provide support with processing payment plans, third-party
  payments, and sponsored billing.
• Assist with the distribution and tracking of billing notifications and reminders.
• Help review student account data for accuracy and flag inconsistencies or errors for follow-up.

Student Loan Collections
(35%)

• Assist with the collection of student loans, delinquent accounts, and past-due balances.
• Coordinate with
  the university’s third-party collections vendor to place accounts, track progress, and support required documentation.
• Communicate professionally and respectfully with students regarding delinquent balances, repayment options, and deadlines.
• Maintain accurate records of collection efforts and ensure adherence to institutional, state, and federal regulations.
• Support
  default prevention efforts in collaboration with the Manager of Student Accounts.

Cashiering & Payment Processing
(10%)

• Process student payments, departmental deposits, and other receipts in accordance with university cash-handling
  policies.
• Balance and reconcile the weekly cash drawer; prepare bank deposits, reports and related documentation.
• Maintain accurate transaction records within the university’s ERP and cashiering systems.
• Assist with issuing student refunds and
  coordinating disbursements with the Manager of Student Accounts.

Administrative & Office Support (10%)

• Assist with routine billing cycles, data entry, document preparation, and filing.
• Provide general administrative support to
  the Student Accounts Office and collaborate with Financial Aid, Registrar, Residential Life, and other departments.

Compliance & Data Integrity (5%)

• Follow PCI, FERPA, and internal control standards for all payment and student
  information activities.
• Ensure receipt processing, recordkeeping, and cash handling comply with institutional and audit
  requirements.
• Maintain accurate data in the ERP system through timely entry, verification, and error correction.

Customer Service (5%)

• Deliver friendly, compassionate, and knowledgeable service to students, families, faculty, and
  staff.
• Respond promptly to inquiries via phone, email, and in person.
• Communicate policies, deadlines, and billing
  instructions clearly and professionally.
• Assist in improving student financial processes and supporting a positive service
  environment.

Minimum Qualifications

Education:

• Associate degree in Accounting,
  Finance, Business Administration, or related field (Bachelor’s degree preferred).

Experience:

• Minimum
  2-4 years of experience in cashiering, accounts receivable, collections support, accounting, or customer service, with demonstrated
  responsibility in financial transaction handling and student account management.
• Preferred:
• Experience in
  university student accounts, bursar, financial aid, or finance office.
• Experience with collections or working with third-party
  collection agencies.
• Experience working in a student-facing or multicultural environment.

Competencies/Skills:

• Strong attention to detail and ability to handle financial transactions with accuracy.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and follow regulatory standards
  (FERPA, PCI, internal controls).
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Familiarity with ERP
  systems (PeopleSoft or similar), cashiering systems, or payment platforms.

Environment:

In-person,
front-facing role with regular interaction with students and campus partners. Work takes place inside and outside an office environment.
Occasional exposure to unpleasant elements such as noise, heat, cold and/or dust.

Soka University of America offers a competitive
salary, benefits and an excellent working environment. Anticipated salary range for this position is $50,000 to $55,000 and will be
commensurate with qualifications and experience.

Employment is contingent upon the completion of a successful background check.

Application review will begin immediately. The position will remain open, and applications will be reviewed until the position is filled.

New employees must provide documents, on their first day, verifying identity and legal authorization to work in the United States.
The list of acceptable documents can be found at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Application Requirements

Must submit the following to be considered:

• letter of interest for this
  position
• resume
• three professional references

Apply
for the Student Accounts Counselor/University Cashier position

For inquiries, e-mail: jobs@soka.edu

Soka University of America is an equal opportunity employer.

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