Student Accounts Manager Fielding

The Student Accounts Manager plays a pivotal role within Fielding University, which has an active partnership with Excelsior University. The
position will oversee all financial operations related to Fielding student accounts and work as a liaison between Fielding internal student
account operations and Excelsior. By being responsible for managing billing, payments, and collections, the Fielding Student accounts
Manager ensures accuracy, compliance with regulatory requirements, and delivers exceptional service to our students and their families. This
position is essential to maintaining the financial health of the institution, supporting strategic initiatives. And aligning financial
policies with our overarching mission.

In addition to ensuring the continued execution of all core functions of the base
business, this role is also expected to actively facilitate and support communication and processes between Fielding and Excelsior – helping
align processes, systems, policies, and service models. The Student Accounts Manager will collaborate closely with interinstitutional
stakeholders across both organizations to promote consistency, streamline operations, and support a smooth, student-centered transition.

The Student Accounts Manager reports to the Executive Director of Student Financial Services at Excelsior and works
collaboratively with departments across both institutions to resolve account issues promptly and enhance the overall student experience.
With a focus on efficiency and transparency, the Student Accounts Manager also prepares financial reports, analyzes trends, and implements
system enhancements to optimize operations in support of institutional goals.

We believe work should fit your life, not the
other way around. This role is remote, giving you the flexibility to work from home and focus on meaningful work while balancing your
personal priorities. Core hours are 8:30 AM-5:00 PM, including a 1-hour lunch, for a 37.5-hour workweek.

Essential Duties and
Responsibilities include the following: Other duties may be assigned

Financial Management

• Management of student billing and
  accounts receivable processes, including those impacted by system or process integration.
• Ensure accurate and timely posting of
  student payments, charges and adjustments
• Coordinate billing for tuition, fees and other charges
• Monitor student
  accounts for delinquencies and initiate collection actions when necessary
• Process refunds and adjustments accurately and
  promptly

Student Service

• Provide excellent service to students and families regarding billing inquiries, payments
  plans, and account disputes
• Ensure that all student account processes reflect a student-centered philosophy, emphasizing clarity,
  fairness, and accessibility
• Collaborate with other departments such as admissions, financial aid, and academic offices, and
  support coordination needed for interinstitutional programs or shared systems – to resolve student account issues

Reporting and
Compliance

• Prepare and analyze financial reports related to student accounts, aging, and collections
• Ensure compliance
  with institutional policies, as well as federal and state regulations regarding student financial transactions
• Stay informed
  about industry trends and best practices in student financial services, including developments related to integration and interinstitutional
  collaboration

Training and Development

• Train and support staff in student account procedures and customer service best
  practices, including those resulting from new integrations or cross-institution processes.
• Participate in trainings, professional
  development and conferences

Policy Development and Implementation

• Develop, implement, and enforce financial policies
  and procedures, ensuring they align with any institutional or interinstitutional integration efforts.
• Ensure adherence to
  internal controls and audit requirements

Supervision and Leadership

• Supervise and manage the student accounting
  department staff, providing guidance and support
• Conduct performance evaluations and professional development for team
  members
• Collaborate with other departments to support institutional goals and initiatives, including those related to
  interinstitutional change.

Strategic Planning

• Contribute to the development and implementation of strategic
  initiatives related to financial services and student accounts
• Analyze financial data and trends to provide insights for
  decision-making and resource allocation
• Partner with executive leadership to align financial policies and procedures with
  interinstitutional goals and objectives, particularly during periods of integration or operational

Qualifications

To perform
this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.

• Bachelor’s degree
• 5 years of experience in higher education with 2
  years in a supervisory role, preferably with experience in accounts receivable, billing, collections and other Bursar-related functions
• Strong understanding of and experience with financial and student information/accounts systems
• Strong knowledge of
  accounting principles, and regulatory requirements, including those related to collections
• Working knowledge of Federal
  regulations, including Title IV and FERPA rules
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders
• Proficiency in Microsoft Office Suite

The hiring salary range for this position is $68,500.00 – $73,000.00. The hiring salary
range above represents the University’s good faith estimate at the time of posting.

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