Student Accounts Representative/Accounts Receivable Specialist

Student Accounts Representative/Accounts Receivable Specialist

Job ID: 299084
Location:
Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great
universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students
to discover their passions – and to turn those passions into thriving careers that improve our world.

Columbus State University is
exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create.
Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their
journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of
benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include
health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation
time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more
than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Bursar’s Office/Business and Finance

Job Summary

The Student Accounts Representative/Accounts Receivable
Specialist supports the daily operations of the Office of Student Accounts by providing high-quality customer service and administering
student and institutional accounts receivable processes. This position is responsible for assisting with cashiering operations, payment
processing, student billing, collections, installment payment plans, third-party sponsorship billing, and departmental receivables while
ensuring compliance with institutional policies, University System of Georgia (USG) regulations, and established accounting standards.
service.

Responsibilities

Significant Duties & Responsibilities include: Customer Service & Student Support –
Provide professional, student-centered customer service through in-person assistance, phone, email, and other communication methods
regarding student account inquiries, payments, billing, refunds, payment plans, and institutional policies. Assist students, parents,
faculty, staff, sponsors, and external partners with questions related to tuition and fees, account balances, payment deadlines, installment
plans, and account resolution. Maintain confidentiality and ensure compliance with FERPA and institutional data security standards.;
Cashiering & Payment Processing – Receive, verify, post, and reconcile student payments, departmental deposits, and other
university receivables. Prepare and balance daily cash drawers, departmental deposits, and bank deposits in accordance with university cash
handling procedures and internal controls. Assist with monitoring electronic payment activity and payment gateway transactions as needed.;
Student Accounts & Billing Operations – Assist with ensuring tuition, fees, and related charges are accurately assessed and
reflected on student accounts within Banner and associated systems. Support the timely and accurate billing of student accounts, third-party
sponsors, departmental receivables, and institutional invoices. Review accounts for discrepancies and assist with account research,
corrections, adjustments, and reconciliations. Maintain accurate documentation and records related to student account activity and
receivables processing.; Accounts Receivable & Collections Support – Assist with institutional accounts receivable
functions, including monitoring outstanding balances, preparing billing communications, and supporting collections efforts in accordance
with university and USG guidelines. Support the management and processing of third-party contracts, sponsorships, and external billing
arrangements. Assist with maintaining accurate receivable records and ensuring timely follow-up on outstanding balances.; Financial
Aid, Payment Plans & Refund Processing – Enter and maintain approved installment payment plans and assist with payment plan
administration. Work collaboratively with the Office of Financial Aid to ensure scholarships, financial aid awards, waivers, and other
funding sources are accurately applied to student accounts in a timely manner. Report scholarship checks and other funding documents
received for processing and awarding. Assist with the coordination and processing of student credit balance refunds resulting from financial
aid disbursements and overpayments.; Compliance & Operational Support – Maintain organized records and documentation in
accordance with university retention and audit standards. Assist with departmental reporting, reconciliations, and operational reviews as
assigned. Support compliance with University System of Georgia policies, institutional procedures, PCI-DSS requirements, and applicable
accounting standards. Participate in process improvement initiatives designed to strengthen operational efficiency and the student
experience. Perform other duties as assigned by the Director of Student Accounts.

Required Qualifications

Required
Qualifications include: High school diploma or equivalent required.; Three (3) to five (5) years of experience in accounting, bookkeeping,
cashiering, accounts receivable,
financial operations, customer service, or a related field.; Experience handling financial transactions,
reconciliations, deposits, or account maintenance.; Strong customer service, organizational, communication, and problem-solving skills.;
Experience working with Microsoft Office Suite, particularly Excel.

Preferred Qualifications

Preferred Qualifications
include: Bachelor’s degree in accounting, business administration, finance, higher education administration, or a related field.; Two (2) to
five (5) years of progressively responsible experience in student accounts, bursar operations, accounts receivable, cashiering, higher
education finance, or related financial operations.; Experience working in a higher education environment.; Knowledge of Ellucian Banner,
PeopleSoft, or other enterprise resource planning (ERP) systems.

Proposed Salary

The proposed annualized salary range
for this position is $40,253 – $43,784 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills,
& Abilities include: Knowledge of generally accepted accounting principles.; Ability to work independently and make decisions based upon
University and USG policies and
procedures.; Ability to handle multiple tasks simultaneously.; Excellent oral, written, and interpersonal
communication skills.; Proficiency with Microsoft Word and Excel.; Ability to maintain confidentiality of customer
information.

Contact Information

If you have any questions, please contact Dr. Crystal Harris, Hiring Manager, via
email at harris_crystal4@columbusstate.edu

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and
learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values
serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding
these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can
be found on-line at h
ttps://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as
stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policym
anual/section6/C2653.

Institutional Values

• Excellence: Actively engaging outstanding methods in teaching, academic
  discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
• Creativity: Pursuing
  distinction through inquiry and innovation, challenging convention and focusing on solutions.
• Engagement: Dynamic civic involvement
  and participation of students, faculty, staff and alumni in the university experience.
• Sustainability: Advancing fiscal
  responsibility, well-being, innovation, lifelong learning and environmental stewardship.
• Inclusion: Cultivating and championing a
  campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
• Servant Leadership: Leading through ethical
  empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully
pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional
requirements may be required based upon specific position duties:

• A credit check completed for Positions of Trust and or approved
  departmental Purchase Card usage;
• Pre-employment drug testing for positions with high-risk responsibilities.
• Motor vehicle
  reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a
  fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for
positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of
employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as
well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be
required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality,
availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during
their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also
be aware of and comply with the Board of Regents policies on Freedom of Expression and
Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal
access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate
persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity
or veteran status as required by applicable state and federal laws.

Other Information

This is not a supervisory
position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a
position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background
Check

• Position of Trust + Credit

Special Applicant Instructions

Visit Columbus State University’s online
Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply
to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required
qualifications. All job applications must be submitted through the online portal system.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS
_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=299084&PostingSeq=1

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