Student Financial Services Manager

Job Description: Located in
the division of Enrollment Management and part of the Student Financial Services team, this position has a primary focus on the oversight of
day-to-day Student Accounts operations. They are responsible for the delivery of comprehensive, high-quality service related to student
billing, loans, and account management. The individual serves as the direct supervisor for members of the student accounts team and is
responsible for ensuring efficient office operations and accurate financial processes.

Location: Glenside

Essential Functions:

• Provide comprehensive, high quality customer service to all internal and external
  customers via in-person, phone and email.
• Supervise two members of the student accounts team
• Assess all Glenside
  student and organizational fees and discounts, including supplemental charges from the campus community, ie health, counseling, mail, and
  athletics. Post statements.
• Third party coordination and special invoicing, ie TEACH, OVR, REAL, high schools
• Process, deposit and receipt entry of student and organization payments
• Manage the posting of private loan disbursements
  and returns
• Maintain databases with current fees, discounts, and assessment rules.
• Support Colleague SAS
  implementation, serve as Colleague super user upon implementation.
• Update and maintain web content, ensuring accuracy,
  accessibility, and a user-centered experience. Assist the development and ongoing management of a unified Student Financial Services
  website.
• Lead transition to TouchNet
• Effectively managing outreach for current students with outstanding account
  balances. Work with institutional stakeholders to develop a plan, coordinate messaging and support team in outreach efforts.
• 1098T reporting and support
• Refunds – approval, transmission to Bankmobile, check refund requests
• Reconciliation of student billing with invoices from other departments – Follette, 2U, etc.
• Maintain knowledge of federal
  and state regulations and responsibilities, as related to Title IV and other financial aid

Marginal
Functions:

• Perform other duties as assigned by the Associate Vice President for Student Financial Services or other senior
  management, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of
  high-volume activity or need.

Required Knowledge, Skills and Abilities:

• Communication: Able to give clear
  and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able
  to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message
  appropriately to the medium used and the audience (example: supervisor, coworker, parent, student, other University employees).
• Customer Service: Able to work professionally and positively with prospective students, current students, parents, high school
  representatives and university employees. Provides clear and timely information and answers to questions, following up as necessary or being
  able to refer an individual to a more appropriate team member. Able to empathize with others understand the various perspectives that
  individuals bring to a situation, and address those perspectives. Has a friendly demeanor and welcoming disposition.
• Project
  Management: Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans
  and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and
  manages assignments to a successful conclusion.
• Technology: Able to use appropriate software for efficient completion of work
  objectives. Demonstrate beginner level mastery of core MS Office programs.
• Cultural Understanding: Able to demonstrate respect
  for and engage with people of diverse backgrounds to create a stronger community
• Emotional Intelligence: Ability to understand
  how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts
  affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and
  foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere while on campus and while representing
  the office off-campus.
• Understanding of compliance with federal and state regulations as related to student accounts
  receivable
• Understanding of compliance with Generally Accepted Accounting Principles (GAAP)
• Excellent written,
  communication, and interpersonal skills
• Ability to prioritize and manage multiple tasks concurrently

Minimum
Qualifications:

• A bachelor’s degree and at least 5 years of experience in the field or related field. Experience in a
  higher educational setting is a plus.
• Familiarity with Microsoft Dynamics Great Plains, Colleague, PowerCampus, CashNet,
  Transact and/or similar software is a plus.

Application Instructions:

• Applications must be submitted
  online through Arcadia’s Human Resources portal to receive full consideration. Please do not email application materials to the hiring
  manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional
  consideration.
• Application review will begin immediately. Posting will be removed from the website once we’ve established a
  sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that
provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has
consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the “Best in the
Northeast” for 10 consecutive years. The University’s graduate programs in Physical Therapy, Physician Assistant, Education, and Public
Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top
study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports
students throughout their journey. Arcadia’s quality academic programs, unique approach to a liberal arts education, and supportive
community guide students toward degree completion and career success. Learn more about our vibrant community at www.arcadia.edu.

We welcome candidates who can contribute to the excellence of our
community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

At Arcadia University, our Lived
Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As
such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the
basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation,
age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected
characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin
until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes
excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and
resources, and much more.

Position Code: AC019F

Full Job Description

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