Support Services Coordinator- Safety & Security

The University of Iowa Health Care department of Safety and Security is seeking a Security Supervisor for the Emergency Department. Their
responsibility will be to provide leadership in the coordination and administration of the security staff within the Emergency Department.
This will be accomplished by planning, organizing, directing, supporting, and evaluating all security staff within UI Health Care Emergency
Department. This position will directly supervise the Hospital Security Officer Supervisors, Hospital Security Officers, and Safety and
Security Clerks within the Emergency Department. This position will collaborate with ED administration and staff, dispatch, fire safety,
nursing services, University police, and all other key stakeholders to enhance safety and security within the Emergency Department. They
will monitor existing reporting tools to evaluate staff performance, scheduling, security, and safety. This Supervisor will support the
Manager to ensure their security staff maintain a safe and secure environment for patients, visitors, and staff within Emergency
Department.

Duties in the Emergency Department will include:

• Oversee all security operations to maintain a safe and secure
  environment.
• Manage, coordinate, and schedule the ED Safety and Security team.
• Develop, train, manage the performance, and
  provide support for all security staff.
• Direct report to Associate Directors and back-up to Security Manager for all
  shifts.
• Assist Human Resource staff with biweekly payroll, schedules, and hiring process.
• Administrator/controller and
  scheduler for time keeping/payroll system (ELMS).
• Administrative Supervisor for over 30 staff which includes officers, clerks, and
  temporary staff.
• Analyze data and information to improve services. Develop plans to meet compliance goals, patient/customer
  satisfaction expectations and quality of services provided.
• Collaborate with external agencies, and hospital departments to enhance
  the delivery of services. Develop improved and new strategies to resolve issues.
• Implements and trains staff on new screening
  technologies.
• Clearly communicate expectations and provide direction for your shift.
• Communicate with Security Manager and
  departmental leadership regarding daily operations and act as back-up when they are not present.
• Provide safety and security
  services for the hospital by patrolling the medical complex on foot, and via video surveillance.
• Respond to and assist in all
  escalated incidents regarding safety and security.
• Respond to and resolve all escalated emergencies.
• Conduct investigations
  and write investigative reports.
• Act as a liaison between staff, patients and visitors and University Police Officers when the need
  arises for filing of police report.
• Assist University Police in criminal investigations, collection of evidence, and victim or
  witness statements. Meet with representatives from hospital departments to discuss safety and security needs.
• Work with various
  staff to provide guidance on hospital policy as it pertains to safety and security.
• Support the work and strategic goals of Safety
  and Security.
• Ensure that security staff for your respective shift are compliant with UI policies and procedures.
• ED
  Oversight committee representative and other committees as assigned.
• Oversee all security needs of the Emergency Department, VMP,
  and Security Department. Identify training needs for staff assigned to the Emergency Department, VMP, and Security. Meet with different
  department administrations to coordinate training programs that are suggested to be implemented to staff through Human
  Resources.
• Lead Instructor for M.O.A.B. training. Management of Aggressive Behavior.
• Collaborate with UIPD for drills and
  trainings associated with crisis incidents, such as active shooter, bomb threats, and mass casualty drills. Contributes in scenario-based
  training.
• Updates policies for Safety and Security department. Implements new policies and procedures with direction from the
  security manager and director.
• All duties performed by Hospital Security Officers, Hospital Security Supervisors, and Security
  Manager. Designated as stand-in when shift supervisors or Manager are absent.
• ELMS scheduler for department. Provides weekly
  department schedules on spreadsheet.
• Provides briefs for Manager, Associate Directors, Director.
• Provide disciplinary
  action/investigation
• Provides new training material, i.e. Security Manual
• Involvement in high-level committees and
  workgroups as assigned.
• Other duties as assigned

University of Iowa Health Care-recognized as one of the best hospitals in
the United States-is Iowa’s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees,
students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our
mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Location: Main Campus

Pay Grade: 4A
https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Benefits Highlights:

Regular
salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and
disability insurance options; and generous employer contributions into retirement plans
For more information about Why Iowa?, click here

Special Qualification Requirements
* A Bachelor’s degree or an equivalent combination of education and experience is
required
* 1-2 years administrative experience
* Experience directly supervising employees
* Excellent written and verbal
communication skills
* Proficiency in computer software applications
* Commitment to customer and employee safety
* Ability to
facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives
and deadlines
* Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and
assignments

Desired Qualification:
* 1-2 years of security/law enforcement experience
* Leadership experience in a healthcare
setting
* Experience in C-Cure, Perspective, and Victor
* Trained in Crisis Intervention Techniques (CIT) procedures
* CPR
Certified
* CPI Certified
* IAHSS Certified
* Stop the Bleed Training Certified
* Knowledge of UI Health Care policies,
procedures, and regulations
* Knowledge of Safety and Security policies, procedures, and regulations

Application Process: In order
to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet
the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 7 calendar
days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background
check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.
With
additional questions please reach out to ashley-fitzpatrick@uiowa.edu

Additional
Information

• Classification Title: Support Services Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 4A

Contact Information

• Organization:
  Healthcare
• Contact Name: Ashley Fitzpatrick
• Contact
  Email: ashley-fitzpatrick@uiowa.edu

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