Technician, Senior IT (Computer Support)

Technician, Senior IT (Computer Support)

Austin Community College

Job Posting Closing Times:
Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing
date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and
throughout the duration of employment. – AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday
account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000
credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We
promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher
education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college
committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative
  teaching
• Is attracted by the college’s mission to promote equitable access to educational opportunities
• Cares about student
  success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income
  students, and students from underserved communities.
• Focused on student academic achievement and postgraduate
  outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and
  outside of ACC

Job Posting Title:
Technician, Senior IT (Computer Support)

Job Description
Summary:
Maintains, installs, supports, and manages Austin Community College (ACC) computer, telecom, and network infrastructure
systems and equipment; provides professional-level network support functions and customer assistance services.

Job
Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following.
Other duties may be assigned.

• Provides technical support for all faculty/staff, and general academic computers; training and
  assistance to faculty and staff in ACC departments; analyzes problems and implements solutions according to department guidelines and
  procedures; ensures system stability, accessibility and proper configuration of assigned technical systems and components.
• Performs
  computer troubleshooting to diagnose system problems; assists with issues in the Virtual Desktop Infrastructure (VDI); analyzes hardware and
  software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents results of troubleshooting
  in ticketing system.
• Sets up and troubleshoots network hardware; resolves configuration issues and other security and access
  problems on computing devices, making adjustments to ensure connectivity.
• Responsible for deploying, maintaining, and updating
  computing devices, network hardware, equipment, and peripherals; installs software upgrades, enhancements and revised functions; activates
  and deactivates network ports.
• Assists with decommissioning equipment and its proper disposal as needed.
• Responds to the
  technical needs and inquiries of users by monitoring the ticket queue and online technician chat; explains IT issues, deploys solutions, and
  follows up with users to ensure the stability and functionality of the users’ systems.
• Monitors physical security of assigned
  department assets; controls access to IT areas (network closets).
• Reports technical problems which need to be addressed by improved
  policies or procedures.
• Trains users on new software applications usage and configuration issues.
• Maintains and follows up
  with administrative record keeping and asset inventory. May assist with providing technical documentation for IT department
  website.
• Creates and maintains a positive working relationship between IT and ACC departments, vendors, and
  consultants.
• Administration, troubleshooting, and maintenance principles of multiple operating systems (Windows 7/10, Mac OS 10.12+,
  and mobile operating systems such as iOS, Android, and ChromeOS), and web- and windows-based software
  applications.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or
without reasonable accommodations, that the essential functions of the job can be performed.

• Network hardware, software and
  peripheral equipment troubleshooting techniques; network support at the end-point level.
• Virus/malware remediation.
• Customer
  service techniques and practices.
• Familiarity with remote desktop tools such as LogMeIn, Team Viewer, and MacOS screen
  sharing.
• Familiarity with ADA compliant hardware and software, to include installation and support.
• Knowledge of basic
  Virtual Private Network operations.
• Familiarity with Active Directory (AD) and Virtual Desktop Infrastructure (VDI)
  environments.
• Familiarity with command line and/or PowerShell.

Skills

• Maintaining an established work
  schedule.
• Effectively using interpersonal and communications skills.
• Effectively using organizational and planning
  skills.
• Operating and maintaining computer and peripheral equipment safely and competently.
• Solving technical problems
  involving integrated operating systems and hardware platforms.
• Responding professionally, effectively, and efficiently to customer
  service requests.
• Prioritizing multiple tasks, projects, and demands.

Technology Skills

• Use a variety
  of spreadsheet, word processing, database, and presentation software.
• Navigate network domains.
• Ability to perform basic
  printer, network, and browser/Internet troubleshooting.

Required Work Experience

• Two years related work
  experience.

Required Education

• High school diploma or educational equivalent.

Special
Requirements

Licenses/Certifications; Other

• Valid Texas Driver’s License and reliable transportation needed for local
  Austin area travel.

Other Preferred Qualifications

• ITIL Certification and one other basic industry recognized
  certifications, such as CJIS, MCSE, MCSA, MCP, CCNA, A+, Network+, Security+.

Physical Requirements

• Work is
  performed in a variety of settings.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times
  subject to stooping, crawling, and climbing.
• May need to lift heavy objects of up to 50 pounds.
• Specific vision abilities
  may include close vision, distance vision, color vision, and ability to focus.

Salary Range (PG 5)

$53,029 –
$65,683

Number of Openings:
1

Job Posting Close Date:
June 12, 2026

Clery Act

As
required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus
Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority
(Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual
Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that
occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled
by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the
current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance
Officer ( CleryComplianceOfficer@austincc.
edu ). For an overview, see ACC’s Clery Act website.

Disclaimer

The above description is an overview of the job. It
is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and
abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend,
or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as
requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with
disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Highland-Campus/Technician–Senior-IT–Computer
-Support-_R-9424-1

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