Tent Staff

Job Number: JR102899

The University of Mississippi – fondly
referred to as Ole Miss – stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to
nurturing a vibrant, inclusive community where every member – student, faculty, and staff – can achieve their fullest
potential.

Join the Ole Miss Family – Build Your Legacy Here!

Department:

Parking and
Transportation

Job Summary:

Interacts with customers to provide information in response to inquiries about products and
services and to handle and resolve complaints.

Job Description:

• Provides accurate information to resolve customer
  inquiries.
• Helps organize customers onto university vehicles.
• Escalates issues to customer service leaders or to central
  units.
• Redirects customers as best as possible for out-of-scope inquiries.
• Triages questions and concerns; provides detailed
  information on items escalated to other business units.
• Perform other duties as assigned.

Job
Responsibilities:

• Responds to customer inquiries and service requests by phone, email, or chat through the case or client
  management system.
• Provides accurate information to resolve customer inquiries.
• Escalates issues to customer service leaders
  or to central units.
• Redirects customers as best as possible for out-of-scope inquiries.
• Triages questions and concerns;
  provides detailed information on items escalated to other business units.
• Perform other duties as assigned.

Substitution
Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required
experience or education will be assessed on a 1:1 substitution basis.

Education Qualifications:

High School
(Required)

Experience:

Relevant experience | No Experience Required | Not
Required

Compensation:

$14.00 – $21.00

Interview Requirement:

Interview Requirements: Any
candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable
accommodation needed prior to the date of the interview.

EEO Statement:

The University of Mississippi provides equal
opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all
applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon
race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship,
age, disability, military status, protected veteran status, genetic information, or any other legally protected status.

Background
Check Statement:

The University of Mississippi is committed to providing a safe campus community. UM conducts background
investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when
appropriate, a financial (credit) report or driving history check.

Tagged as: Employment