UMD Stores Floor Lead Lower Level (# 375468)

Job ID: 375468

About the Job

The Floor Lead supports daily operations across
multiple departments within the UMD Stores. The role works with the Computer Corner, general merchandise, course materials, visual display,
customer service, course materials, and eCommerce to assist customers and resolve issues as they arise. As a cross-functional member of the
UMD Stores team, the Floor Supervisor helps ensure an environment of excellent customer service and compliance with policies and procedures
in the store.

Key Accountabilities: Talent (student training), Customer Service, Store Operations (visual
merchandising, promotion setup, markdown processing)

Key Responsibilities
Computer Corner Operations –
50%:

• Assists the Computer Corner Buyer in the area of sales, reporting/analysis, and warranty and invoice
  processing.
• Consistently demonstrates awareness of the customer in actions, priorities, and decisions.
• Visual display of
  Computer Corner floor, windows and product outposts.

Store Operations – 30%:

• Minimizes inventory loss by training and
  directing the team to effectively provide excellent customer service, maintain a clean and organized store, and thoroughly review policy and
   .
• Assists with the set up and execution of the annual physical inventory cycle.
• Ensures execution of UMD Stores
  direction (POS, Visual, HR, Operations, etc.) uses resources appropriately and meets deadlines.
• Enforces and follows all University
  Policies and Procedures. Responds appropriately to policy and procedural violations and uses HR Resources to follow university
  guidelines.

Talent Management – 10%

• Provides current, direct, complete, and actionable positive and corrective feedback to
  others ensuring accountability.
• Accurately appraises the strengths and weaknesses of the student team and coaches associates
  appropriately.
• Creates and cultivates an environment that allows others to reach their full potential while also fostering a fun and
  rewarding working climate.

Communication – 10%:

• Communicates any staffing or performance issues to UMD Stores Assistant
  Director
• Communicate product issues (i.e., fit, quality, damages, etc.) to appropriate Buyer
• Balance time and efforts across
  Street Level, Lower Level and Express store locations.

Supervisory Responsibilities

• This position has
  indirect supervision of the Student workers.

Please note, this position is not eligible for H-1B or Green Card sponsorship.
This position does not offer a STEM OPT training program.

Qualifications

Minimum Qualifications: 

• BA/BS degree or a combination of related education and work experience to equal at
  least four years.
• Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism.
• Strong
  interpersonal skills and communication.
• Demonstrated ability to motivate and challenge a team to achieve results.
• Diligence
  and the ability to persevere in the face of resistance or setbacks.
• Growth mindset

Physical/Other
Requirements:

• Work varied hours/days as business dictates, including periodic weekend shifts.
• Able to reach, push,
  pull, stand, squat and bend for up to 8 hours or longer as necessary.
• Able to operate and use all equipment necessary to run the
  store
• Able to operate computerized register system
• Able to move or handle merchandise throughout the store weighing up to 50
  pounds

Pay and Benefits

Pay Range: $24.00 – $26.00 per hour; depending on
education/qualifications/experience

Time Appointment: 100% Appointment

Position
Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding
benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays,
  and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by
  the Regents Tuition Benefit
  Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending
  accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing
  program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness
  (PSLF) opportunity
• Financial counseling services 
• Employee Assistance Program with eight sessions of counseling
  at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not
reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate
while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that
the salary offered to incoming candidates
will be based on their individual credentials and experience.

How To
Apply

Applications must be submitted online.  To be considered for this position, please click the Apply
button and follow the instructions.  You will be given the opportunity to complete an online application for the position and attach a
cover letter and resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and
uploading documents in the “My Cover Letters and Attachments” section.

Required application
materials:

• Resume
• Cover Letter is optional

To request an accommodation during the application process,
please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and
values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic
mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The
University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color,
creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation,
gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu

Employment Requirements

Any offer of employment
is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here.
Criminal convictions do not automatically disqualify finalists from employment.

About University of
Minnesota

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth
(UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report’s “America’s Best Colleges”
issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts
students looking for a personalized learning experience on a medium-sized campus of a major university.  A firm liberal arts
foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD’s many research
institutes and labs.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture
(2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence
& Industry Awards recognition for employee appreciation and work-life flexibility.

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