University Program Associate

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Department: 240403 – Academic Success Center

Location: Raleigh, NC

Essential Job Duties:
This posting will be used to fill two University Program Associate vacancies. Applicants who apply to this posting will be considered for both opportunities.

While each position has primary responsibilities (administrative student support or purchasing and student employment administration, selected candidates will be cross-trained in both functional areas to provide operational support.

The University Program Associate serves as the initial point of contact for day-to-day functions of the Academic Success Center (ASC) in the D.H. Hill Jr. Library. This role delivers exceptional customer service by welcoming visitors, handling verbal and written inquiries from students, faculty, staff, and parents, while clearly communicating ASC policies. The position fosters productive working relationships among student staff, library personnel, and campus partners to ensure students are promptly and accurately connected to services and resources.

In addition to front-facing services, the position is responsible for maintaining and supporting the ASC learning environment and its resources. This includes maintaining the group study room schedules, optimizing table availability during peak hours, and working with the Director to coordinate logistics for drop-in services by campus partners. Utilizing a comprehensive understanding of University resources and ASC procedures, this role resolves student issues and supports daily operational needs.

Additionally, the role maintains essential administrative data and records with accuracy and strong attention to detail. Using university-specific platforms (such as Navigate and MyPack Portal), the University Program Associate coordinates student appointments, tracks attendance data and approves weekly student timesheets.

The University Program Associate works closely with the Director to maintain the ASC’s business operations, including monthly financial reconciliation review , departmental purchasing, and student employment administration . Utilizing university-specific systems, Google Workspace, and Microsoft Excel to organize large datasets, the role maintains accurate records to ensure all transactions and timesheets comply with University policies and procedures.

Other Work/Responsibilities:
Other duties as assigned.

Minimum Experience/Education:
Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Required Qualifications:
The candidate must have a good knowledge of Microsoft Office and Google Workspace, strong verbal and written communication skills, the ability to multi-task with accuracy, and the ability to positively interact with college students at varying developmental stages.

Preferred Qualifications:

• Previous experience providing student-facing customer service, student services, or administrative support in an academic or related setting
• Proficient with Microsoft Excel or Google Sheets to organize, manipulate, and accurately extract insights from large datasets

Required license or certification:
N/A

Position Number: 00044123

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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