Financial Aid Officer

Salary:
$43,000.00 Annually

Job Number: Rider00359

We take pride in the ever-evolving nature of our work, which transforms the lives of our students, preparing them for personal and professional success.

Rider University is consistently recognized by The Princeton Review and U.S. News & World Report as a best college, and as a best-value institution. With more than 100 majors, minors and programs, 21 Division I athletic teams and 150-plus clubs and organizations, Rider Broncs create their own pathways to success with the support of the University community.

Position Overview

Rider University invites applications for a Financial Aid Officer. The Financial Aid Officer provides front-line, student-centered financial aid support for students and families visiting One Stop Services. This role focuses on walk-in traffic, in-person, phone, Zoom, and email inquiries, helping students navigate financial aid processes, answer questions, and resolve routine issues. The Financial Aid Officer ensures accurate information, seamless service, and a positive student experience while collaborating closely with Financial Aid colleagues and other campus partners.

Required Knowledge, Skills and Experience

• Bachelor’s degree
• Strong interpersonal and communication skills, with a commitment to student-centered service.
• Ability to work collaboratively in a fast-paced environment, handle multiple inquiries, and provide accurate information.
• Knowledge of financial aid processes and federal and state regulations.
• Satisfactory background and/or DMV checks required.

Preferred Knowledge, Skills and Experience

• Experience with Banner and EAB Navigate, or similar SIS/CRM platforms.
• Prior experience in higher education, financial aid, enrollment services, or front-line student support.
• Bilingual English/Spanish.
• Ability to identify operational improvements and contribute to team-based problem-solving.

Rider University is committed to fostering an inclusive, vibrant living and learning community that embraces students, faculty, and staff of all backgrounds and enables them to achieve success.

Rider University is an Equal Opportunity Employer.

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