Director of Student Accounts

Director of Student Accounts

Merrimack College invites applications and nominations for the position of Director
of Student Accounts. This is an opportunity for a highly strategic, results-driven leader to join a fast-moving, growing institution. The
Director of Student Accounts will be responsible for all aspects of student billing and will require the ability to facilitate processes and
interactions across multiple divisions of the College and to promote a student-centered, service-oriented atmosphere.

The only
Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution
with more than 4,100 undergraduate, 2,500 graduate students, and 50 doctoral students from 48 states and 63 countries. The College features
more than 160 career-focused undergraduate, professional, and graduate programs, all taught by exceptional faculty who are passionate about
their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and
health sciences, education and social policy, the Girard School of Business, and the Graduate School of Counseling and Social Work. The
College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and
Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the
fastest-growing educational institutions in the country and has steadily climbed in U.S. News & World Report’s Best Colleges rankings,
placing 38th in the Regional Universities North category in 2026. Merrimack is an NCAA Division I athletic institution.

The Director
of Student Accounts provides strategic leadership and operational oversight for student billing, accounts receivable, cashiering, and
related student financial services functions for Merrimack College. Reporting to the Chief Financial Officer, this position plays a critical
role in supporting the College’s enrollment, reenrollment, retention, and student success goals through accurate, compliant, and
student-centered administration of student account processes. The Director leads the Student Accounts team and collaborates closely with
Financial Aid, the Registrar’s Office, Finance, Admissions, and other campus partners to ensure a seamless, efficient, and well-coordinated
enrollment services experience. This role is responsible for strengthening service delivery, improving operational workflows, identifying
opportunities for automation, and supporting the thoughtful use of technology, including emerging AI-enabled tools, to enhance student
services and administrative processes. The position may include occasional remote or in-person evening and weekend availability during peak
billing and enrollment periods.

Required Qualifications

• Bachelor’s degree required in Finance,
  Accounting, Business Administration, or related field
• 3 to 5 years of progressive experience in higher education student accounts,
  bursar operations, or related financial administration.
• Master’s degree preferred.
• Demonstrated experience with Jenzabar
  J1, Cashnet, and regulatory compliance related to college bursar operations required.
• Must exercise sound judgment, discretion, and
  professionalism when handling sensitive financial and personal information.
• Demonstrated leadership ability with experience
  managing and developing professional staff.
• Advanced proficiency in Microsoft Excel is required.
• Strong interpersonal and
  communication skills to work effectively with internal and external stakeholders.
• Ability to analyze and interpret complex
  financial, regulatory, and policy information and make informed decisions.
• Strong organizational skills with the ability to
  prioritize in a fast-paced, deadline-driven environment.
• Ability to think strategically while maintaining attention to operational
  detail and transactional accuracy.
• Demonstrated initiative and problem-solving skills, with the ability to anticipate risk and
  implement effective solutions.
• Technical competence and the ability to understand both detailed transactions and broader
  institutional financial processes.

Preferred Qualifications

• Master’s degree preferred
• 7
  to 10 years of progressive experience in higher education student accounts, bursar operations, or related financial administration.
• Experience with student information systems and billing platforms required, specifically Jenzabar J1 and Cashnet.
• Experience
  working in a collaborative enrollment services environment and supporting integrated service models across Student Accounts, Financial Aid,
  and Registrar functions preferred.
• Demonstrated experience improving operational efficiency through workflow design, process
  standardization, and automation.
• Demonstrated experience creating efficient workflows, implementing process improvements, and
  leveraging automation to improve operational effectiveness strongly preferred.
• Experience in a private higher education
  environment.
• Experience leading technology-enabled transformation, including workflow optimization, process automation, or
  AI-supported service delivery in higher education administration.

Additional information about Merrick College and this
opportunity can be found in the position profile.

APPLICATION
PROCEDURE
For best consideration, please submit materials as soon as possible. The requested application materials listed below
should be submitted via DSG’s candidate portal.

Application materials
shall include a resume and a cover letter outlining interest, administrative experience, and appreciation for Merrimack College’s mission.
All applications and nominations will be treated confidentially.

The compensation range for this position is $95,000 – $125,000 with
a generous benefits package.

Steve Leo, Managing Director
Brian Bustin, Senior Associate
Storbeck Search
MerrimackDirectorStudentAccts@dsgco.com

For more information on
Merrimack College and its programs, please consult its website: www.merrimack.edu

Merrimack College is an Equal Opportunity Employer

This position is subject to the successful
completion
of a criminal background check.

Tagged as: Employment