Public Safety Dispatcher I

Job Description:

The Department of Public Safety at Iowa State University is seeking candidates for a Public Safety Dispatcher I. Under general supervision, this position provides communications of a public safety nature for university police and other departments as well as surrounding law enforcement agencies and emergency response agencies utilizing multi-frequency radio, computer systems, telephone, TDD (telecommunications device for the deaf), and personal contact. In addition, this position is responsible for monitoring university emergency phones and multiple alarm systems.

Preferred Qualifications

• Public Safety experience
• Dispatch experience

The duties of this position require:

• Ability to perform multiple tasks at one time and to remain calm in stressful situations.
• Ability to enter and retrieve data from a computer terminal, PC or other keyboard device with speed and accuracy.
• Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
• Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD and computers.
• Skill in communicating with members of the public and departmental staff both orally and in writing.

During training, this position will rotate through all shifts. At the conclusion of training, the employee will be assigned to a specific shift. Days off will be determined by shift assignment. Dispatchers are expected to work extra hours whenever large events are held on campus. This includes home football games, political events, Iowa Games, etc. Dispatchers are also expected to report to work during times of major disturbances or disasters on campus.

Other Requirements:

• Must achieve certification in IOWA/NCIC (National Crime Information Center) System within 6 months of employment.
• Must attend 40-hour training course at Iowa Law Enforcement Academy within one year of employment.
• Must pass CritiCall Testing, which screens for the basic skill set needed to perform the job.
• Must pass departmental background check.

Iowa State University Police Department employees will support the Department’s vision and mission by operating in a fair, unbiased manner, which respects the rights and dignity of all individuals. Department employees’ everyday actions are guided by the Department’s values of Respect, Integrity, Caring, Honor, Excellence and Service (RICHES) and be grounded in the highest ethical and professional standards. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University. Employees will strive for excellence in fulfilling the Department’s Mission and Vision Statements, values and goals.

Characteristic Duties and Responsibilities

Knowledge, Skills, and Abilities

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type:
Regular

Number of Months Employed Per Year:
12 Month Work Period

Time Type:
Full time

Pay Grade:
7591a

Original Posting Date:
June 24, 2026

Posting Close Date:
July 10, 2026

Job Requisition Number:
R19487

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

To apply, visit https://isu.wd1.myworkdayjobs.com/en-US/IowaStateJobs/job/Ames-IA/Public-Safety-Dispatcher-I_R19487-1?jobFamilyGroup=ad349100dff40101ccb31c0b060a26e3&jobFamilyGroup=ad349100dff401fbb287010b060a24e3&jobFamilyGroup=ad349100dff40106d453320b060a30e3&jobFamilyGroup=ad349100dff4012cd16be00a060a20e3

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