Financial Aid Operations Coordinator

Financial Aid Operations Coordinator

Under the supervision of the Assistant Vice President of Financial Aid, the Financial Aid Operations Coordinator (FAOC) performs and assists with a wide variety of department processes and financial aid programs, particularly, managing the Financial Aid Award Letter daily release process for all population (traditional, CE & Graduate students), back-up to the Financial Aid Counselor managing suspended FAFSA records in Banner that need tying to student records, monitoring and trouble-shooting as the Liaison to the Tech Center when ISIR load failure s occurs and the weekly release of Missing Information Letters/Emails to all student populations. This role will oversee the FAFSA Renewal Campaign including Timeline and explicit communication processes along with specific responsibility for managing and initiating the outbound marketing campaign to encourage continuing students to file the FAFSA and complete their aid application file, the federal and private loan administration and processing functions and the weekly/monthly and semester preparation financial aid edit report processes to ensure accurate aid and loans are ready for disbursement to student tuition accounts.

The FAOC will provide superior customer service to students and their families, primarily about the Federal Direct Student or Parent Loans and Private Educational Loan Programs, questions about the necessary forms to complete verification of financial aid data on the FAFSA, and general high-level aid application and account balance information. The FAOC will assist the team as needed in peak periods in providing excellent customer service in person, virtually, over the telephone or by US mail, email and fax. The FAOC will work with the AVPFA for launching and the data collection of the bi-annual mandated student Cost of Attendance (COA) survey and will assist in reviewing and analyzing data received in response to the survey. The FAOC will assist the AVPFA with the annual Satisfactory Academic Progress (SAP) communication and appeal processes. Additionally, this role manages the Financial Aid team student workers during the academic year, intersession and summer periods and manages all inventorying of supplies and publications for the financial aid team.

Essential Functions:

1. Oversight of Electronic Federal Loan Records:

• Coordinates and performs the daily electronic file transfers for federal student and parent loan originations, completions of MPNs and Loan Counseling (entrance and/or exit) to and from the Dept. Of Education;
• Coordinates Exit Interview communication for students who withdraw or leave the college;
• Accesses federal site for follow-up of unmatched e-records;
• Manages the Federal Loan change spreadsheet to ensure all changes are submitted appropriately to the Dept. of Education.

2. Oversight of ELM (Private) Loan Records:

• Coordinates and performs daily certification on the ELM site for processing of student and parent private loans;
• Accesses ELM site for follow-up of unmatched loan records.

3. Performs Loan Changes:

Coordinates loan change spreadsheets for DL and private loans;
Reconcile change sheets to ensure updates are completed.

4. Performs Loan Cashiering Reconciliations in absence of AVPFA of Financial aid:

• Reconciles weekly cashiering sessions to ensure loans paid to student accounts tie appropriately to student records for transfer to the Dept. of Education;
• Similarly, private loan reconciliations are performed between the student account and ELM.

5. Oversight of Award Letter Process:

• Coordinates and performs the daily printing, distribution for review, error correction and mailing processes for all student populations;
• Coordinate all pieces of the Award Letter mailing to ensure the students receive their personalized materials and any necessary supplemental information brochures.

6. Oversight of FAFSA Renewal Process:

• Manages the communication Timeline and assignment of tasks for completion of the multi-months campaign;
• Coordinates announcements of the Campaigns, manages student workers duties tied to the campaign, i.e., tabling in the Student Center or dispensing flyers around campus and outbound calling campaigns.

7. Customer Service:

• Provides superior customer service through e-mail, fax, telephone, virtual or in-person by answering loan process questions and guiding families through the loan application process and assisting families in completing the FAFSA and financial aid or loan related applications and paperwork. Also serves as the first level of support to the service team when loan questions arise;
• Assists with general SFS customer service support by telephone, email, virtually or in-person during peak periods as needed.

8. Oversight of Student Financial Services (SFS) Federal Work Study Student Workers:

• Responsible for the hiring of work study students annually in SFS;
• Represents SFS at fall and spring semester on-campus Job Expos;
• Responsible for managing the daily student worker’s tasks within SFS;
• Responsible for the timely submission of student timecards.

9. Responsible for acting as back-up for the daily ISIR Loads:

• Is the Liaison to the Tech Center for trouble-shooting data load issues;
• Manages the ISIR suspense process in absence of the manager, matching records coming from the Dept. of Ed. to a matched student record in Banner.

10. Oversight of Financial Aid Edit and Missing Information Letters:

• Coordinates and performs the daily, weekly, monthly semesterly edit roster distribution to counselors for review and updates to financial aid for all student populations;
• Coordinates weekly run of Missing Information Letters & Emails to all student aid applicants;
• Ensure deadlines are met and resolution of any conflicting information.

11. Other annual and/or bi-annual Duties: SAP Review and notification processes And Cost of Attendance Surveying:

• Works under the supervision of the AVPFA to manage SAP Review appeals process to ensure Appeals heard in a timely manner by Committee;
• Assists AVPFA in ensuring responses to students are provided in a timely manner;
• Assists AVPFA in conducting federally mandated bi-annual Cost of Attendance Survey and analyzing response data.

12. Event Participation:

• Participate in College events that require representation from the Student Financial Services Office/Financial Aid Dept. including but not limited to: Accepted Students Days, Open Houses and semester opening days which include nights/weekends;
• Answer questions and provide general support to students and families.

13. Management of Financial Aid Inventory:

• Manages inventory of supplies, brochures and publications and notifies Associate Vice President of Enrollment Management AVPEM) when inventory is low;
• Provides monthly inventory to AVPFA and AVPEM.

Additional Functions:

• Participate in any enrollment or retention initiatives as needed for the Office of Student Financial Services/Financial Aid Team which may include occasional evenings and/or weekends;
• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy;
• Perform other duties as assigned by supervisor or their designee.

Job Requirements:
Essential Functions:

Successful performance of this position demands consistent demonstration of the following uncompromised performance characteristics:

• Demonstrates respect for the position, colleagues, and the College’s best interest.
• Demonstrates a genuine commitment to concern for achieving or surpassing results.
• Exhibits a high degree of attention to detail and initiative for bringing tasks to successful completion and succeeding in achieving stated goals.
• Must be able to both lead a team for project completion and work as an integral team member.
• Initiates and develops positive working relationships with internal agents of the College and external customers and guests that are built on trust and integrity.
• Demonstrates positive and creative problem-solving skills.
• Under the supervision of the AVPFA, analyzes, and adjusts goals, objectives, and/or courses of action to meet needs in a changing environment.

Minimum Qualifications:

• Bachelor’s degree is required.
• Minimum of one (1) – two (2) years in a progressively responsible role in student financial aid or other higher education department.
• Familiarity with financial aid language, aid software or other college department information systems.
• Resourceful and able to work both independently and must be team-oriented with excellent oral and written communications skills.
• Good planning/organization, time management skills, math/statistical and analytical and problem-solving skills are needed.
• Experience managing competing tasks.
• Excellent interpersonal skills and customer service skills, specifically the ability and desire to work with a diverse population of students and families.
• Excellent customer service philosophy and must react to customers quickly, accurately and congenially.
• Intermediate proficiency with Microsoft Office Suite, especially Excel.
• Ability to work evenings and weekends as needed.

Preferred Qualifications:

• Work experience in a student-centric environment.
• Familiarity with student information systems is desirable; Banner preferred.
• Strong technical skills, particularly in Microsoft Excel, and Qualtrics/Web Publishing preferred.

Salary Range:

$48,000 to $50,000 annually

Additional Information:
Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College’s discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Title IX Notice of Nondiscrimination

Curry College (the “College”) does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that we administer, as required by Title IX and its federal regulations, including in admission and employment.

The Non-Discrimination Policy can be found at

https://www.curry.edu/assets/Documents/About-Us/Curry-College-Nondiscrimination-Policy.pdf

The Sexual Misconduct Policy can be found at

https://www.curry.edu/assets/Documents/About-Us/Curry-College-Sexual-Misconduct-Policy.pdf

Individuals who wish to make a complaint of discrimination or sex discrimination under Title IX, or those with information about conduct that may constitute discrimination or sex discrimination under Title IX may contact the Director of Title IX and Equity Compliance, the Office for Civil Rights, or both.

Inquiries about the implementation of Title IX and its federal regulations to the College may be referred to either or both offices listed below:

Juan M. Hernandez, Ed.D, Vice President for Diversity, Equity, and Belonging, Interim Title IX and Section 504 Coordinator: Office 121, King Administrative Building, 55 Atherton Street Milton, MA. 02186. 617-333-2394, juan.hernandez@curry.edu

Office of Civil Rights (“OCR”): Boston Office, Office for Civil Rights, US Department of Education, 9th Floor, 5 Post Office Square, Boston, MA 02109-3921, Telephone: 617-289-0111, FAX: 617-289-0150; TDD: 800-877-8339, Email: OCR.Boston@ed.gov.

To apply, visit http://curry.interviewexchange.com/jobofferdetails.jsp?JOBID=201799

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