Supervisor Student Account and Revenue Processing

Banner Position Number: 000931

E-Class

CX – Class Exempt FT – .53 or >

Department: Bursar’s Office – MU4200

Job Description

This position oversees the day-to-day operations for the Bursar Office revenue processing and reception areas including the accurate and secure receipting, processing, and reporting of university revenue. This position supports front-line operations and student workers in delivering timely, accurate customer service and revenue processing adhering to the State of WV cash management regulations, state code, and institutional policies.

• Oversee university revenue processing operations, including tuition and fee payments, room and board, parking permits, citations, departmental revenues, cash receipting activities, and distribution of Town, COA, and emergency loan checks. Advise students on payment obligations, deadlines, fees, and payment plan options.
• Supervise, train, and mentor, student employees while assisting in the development and implementation of office policies and procedures.
• Serve as the primary contact for international student-athlete withholding tax invoices, coordinating payment follow-up, hold management, and ITIN application processes with Athletics and International Student Services.
• Provide cash management training to departments and oversee the distribution and tracking of receipt books, endorsement stamps, and imprest funds to ensure compliance with WV Code Section 12-2-2.
• Prepare and reconcile daily deposits, process incoming payments, and manage revenue-related documentation and correspondence.
• Assist with billing and cancellation processes, including schedule development, bill generation, cancellation procedures, and report distribution.
• Prepare and reconcile daily deposits, process incoming payments, and manage revenue-related documentation and correspondence.
• Represent the Bursar’s Office at student-facing events, orientations, commencement activities, and outreach programs to support student engagement, retention, and recruitment efforts.
• Other duties as assigned by the Director and Associate Director.

Salary Range: $44,918 – $58,393. Salary is commensurate with education, experience, and internal equity.

Salary Type

Salary

Time Type

Full-Time

Work Location

MU – Marshall University

Education

Bachelors in Finance related field

Experience

2+ years of related business office experience.

Requires proficiency in Microsoft Word and Excel.

Experience

2+ years with higher education experience

Strong communication, organizational, and problem-solving skills. Ability to work independently and as part of a team, pay close attention to detail, review student accounts, determine refund eligibility, and process refunds accurately following established procedures.

Posting Number: MU1260E

Open Until Filled: Yes

Tagged as: Employment